Client Relations Coordinator

Position Description
Job Overview:
The Client Relations Coordinator works closely with our homeowners, accounting, and community management teams to ensure prompt and accurate data and professional communication with both internal and external customers.
Compensation: $22 per hour

• FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Review, verify, reconcile amounts collected at the Close of Escrow
• Review and enter new homeowner data daily, based on Recorded deed
• Accurately post payments
• Urgent and accurate entry of day-to-day data
• Process and track Trustee Sales and Bankruptcy
• Review and Research account disputes
• Respond and manage high email and telephone volume professionally
• Professional communication with internal and external customers

Skills and Qualifications:

• Exceptional interpersonal skills resulting in strong working relationships
• Outstanding communication skills
• Tremendous listener with the ability to diffuse tense situations
• Detail oriented
• Ability to work collaboratively and cooperatively
• Superb judgment and decision-making skills
• Ability to prioritize and adjust to incoming demands
• Proficient with MS Office suite

Education and Experience:

• Minimum 2-years' experience in Collections, Document Preparation and Customer Service.
• Associates degree (AA) in Accounting /Finance,OR related work experience.

Physical Requirements:

• Sitting/standing for extended time periods.
• Use of keyboard, calculator, scanners, bank scanners.
• Use of computer, internet, intranet, video training, meetings.
• Ability to work in-office, as we are currently not offering remote work.

Work Location: 9000 E Pima Center Pkwy Scottsdale, AZ 85258
Work Hours: Monday – Friday, 8a – 5p
What We Offer:

• 11 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, visithttps://www.fsresidential.com/arizona/
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.