Westbrook Animal Hospital-Client Relations Specialist (Receptionist)

Job Summary:

The Client Relationship Specialist works in the front lobby and provides the first impression for clients by providing WOW client service.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Welcomes patients and clients to the hospital by greeting patients and clients in person and on the telephone and answering inquiries or referring questions to other staff members

• Update patient records

• Process payments

• Retrieve prescriptions

• Assist clients with pet supply and grooming purchases

• Maintains front lobby area in a clean, neat, and orderly condition

Required Skills/Abilities:

• A calm, compassionate, and reassuring demeanor with the ability to deal with the public and assist distraught clients

• Basic office skills such as typing, filing, and professional phone etiquette

• Good organization skills

Physical Requirements:

• Prolonged periods sitting at a desk, reading and working on a computer

• Must be able to lift up to 40 pounds at a time

• Walking, sitting, squatting, pushing, pulling, using hands and fingers

• Assist in animal restraint or helping animals on/off scale

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