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Form of workJob Description
Job Description
Job Title: Client Relations Specialist/ Data Entry
Department: Sales
Status: Full Time
Job Summary:
The Client Relations Specialist represents the company at the highest level of professionalism by answering customer phone calls with superb customer service ensuring that each customer feels completely satisfied and valued.
Responsibilities:
- Protect the integrity of the estimating process by ensuring that all estimates accurately reflect the appropriate operational, delivery, and equipment costs.
- Assist the Account Executives with customer relations and support of lead generation activities.
- Assist in the preparation of quotes, contracts, and RFPs.
- Maintain proper documentation, to date awareness of company activities, industry trends, and regulations.
- Seamlessly support PRO EM Sales and Operations through accurate and efficient administration of estimating and ordering of services.
- Administer processes to ensure complete and correct information is received from Account Executives and Operations Staff.
- Perform job functions within the parameters of the Point of Rental (POR) System such as data entry.
- Confirm estimates with Account Executives to ensure orders are correct, processed, and delivered.
- Provide the Accounting department with accurate information regarding account receivables/payables.
- Continually demonstrate excellent interpersonal communication.
- Participate in sales meetings and team activities with division leaders and fellow associates.
- Other duties as assigned.
Requirements:
- Must have a strong people-focused element to this role by liaising with event contributors, venues, suppliers, and partners.
- Proficient in Inventory Control software is a must.
- POR (Point of Rental software) experience is preferred.
- Problem-solving and creativity.
- Experience working in a busy, high-pressure environment.
- Excellent oral and written communication skills.
- Proactive and show initiative.
- Familiarity with Word and Excel.
- Determination to ensure successful events, willingness to undertake a wide range of tasks to its end.
