Client Partner( Banking Industry) - Customer Facing

Role & Responsibilities:

· Responsible for developing overall engagement strategy and client experience.

· Provide strategic leadership to drive account growth.

· Implementing best practices for positive customer engagement & long-term relationship

· Take consultative sales approach to identify customer pain points/problem areas, business objectives and create roadmap of opportunities.

· Expand contacts with key client executives, proactively network through the account, establish strong relationship, soliciting key information that produce a new opportunity pipeline.

· Work with cross-functional teams to develop solutions that meet client’s business goals

· Shape opportunities, create and negotiate statements of work. Brief and handover projects to the delivery team to execute.

· Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.

· Handle any customer escalations from initiation through resolution.

· Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan.

Qualification and experience required:

· Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field

· Must have good customer focus and communication skills.

· Must have strong presentation skills, with the ability to conceive, prepare, author, and give key presentations to clients.

· 15+ years of experience, including 3+ years of experience in managing multiple customer engagements.

· Good knowledge in Banking domain

· Previous experience in client relationship management, in IT consulting

· Experience of growing small engagements into large long-term relationships

· Good knowledge of latest technologies

· Strong logical, analytical, and problem-solving skills

· Proven ability to manage and set client expectations.

· Ready to travel with in US to meet existing relationship/new prospects.

Job Type: Full-time

Salary: $180.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Travel

Experience:

• Banking: 10 years (Required)

Work Location: On the road