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SalaryClient Partner
The Client Partner is a player/coach role accountable for autonomously owning and driving NET Portfolio Growthof a book of business at Storable.
- Owning, Creating, Implementing, Executing Retention Strategies and Outcomes that beat targets to include forecasting/reporting thereof.
- Owning, Creating, Implementing, Executing, Cultivating Growth Strategies and Outcomes that beat targets (in partnership with Marketing and Sales) to include forecasting/reporting thereof.
The Client Partner oversees and cultivates the most senior client relationships to enhance Storable's reputation and unlock opportunities to drive sustainable revenue growth within a portfolio of accounts.
The Client Partner deeply understands their client's business strategies and goals, to effectively align client needs with Storable's products and service offerings to positively impact our client's business and their tenant experiences.
What you'll do:
- Own the executive level relationships at each of the clients within your team's portfolio
- Directly lead and manage a portfolio of accounts, typically $15-20M
- Build, develop and mentor a growth oriented team and culture
- Manage 2- 4 direct reports (CSM & CSA). As a team you will be accountable for a client portfolio. (The CSMs will be responsible for the day-to-day strategic work and the CSAs will support seamless delivery of client services, including reporting and internal information tracking).
- Network within a client organization; create, own and expand the senior executive relationships within a client's organization. This will include regular travel to meet with clients at their locations as well as industry trade shows.
- Build advisory relationships that result in reputation and revenue growth
- Lead rigorous lifecycle management driving retention and growth
- Own the 360-degree view of our clients (their organization, reporting structure, goals).
- Lead client mapping activities — ensuring client relationships are nurtured with the ideal personnel from within CS Team/Pod
- Responsible for churn and growth forecasting and attainment for your team's portfolio, through close management of revenue, ensuring all opportunities, as well as churn risks, are accurately reflected and forecasted
- Maintain a thorough understanding of Storable's offerings and cross functional areas to enable cross selling — creating more sustainable and diverse portfolios.
What you'll bring:
- 10+ years of experience in Client Success or Revenue-generating roles
- 5+ years of experience in a management or leadership role
- Strong leadership and communication skills: ability to lead meetings and presentations with senior executives, as well as inspire, organize and create consensus around ideas, concepts and approaches internally.
- A proven track record of managing, retaining and expanding within a client portfolio – proactively guiding clients through meaningful changes, and directly impacting growth within a client portfolio.
- A natural curiosity for navigating complex business and digital strategies, motivating and advising clients through significant transformation, while also contributing to a vibrant culture within Storable, most especially through the development of the CSMs and CSAs.
- The drive to foster internal obsession of our clients' business, experience, technology and goals amongst the Storable team to identify and address client challenges and requests appropriately and timely.
- Ability to author and execute a 12–18-month strategic plan for each of your accounts, articulating, pursuing and landing opportunities to expand Storable's footprint within the client organization
Who you are:
- A persuasive communicator, you understand how messaging resonates with executive audiences at large corporations and how to tailor your style to meet the audience
- Comfortable holding other stakeholders accountable
- Steady in the face of business-critical issues and capable of handling customer escalations
- Able to drive change through our teams to deliver a better customer experience
- Recognized as trusted, empathetic, and accountable in relationships with clients, colleagues, partners, and other industry professionals.
Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.
We're happy to discuss compensation further during the interview process because we believe that open communication leads to better outcomes for everyone. We're committed to creating an inclusive environment where all employees are valued for their unique skills and contributions.
By applying to work with us, you agree to this pay transparency policy and to the idea that transparency leads to growth, both for individuals and for our company, Storable, as a whole. The range listed below is only representative of base salary. Every role at Storable has a variable incentive. Please talk to your recruiter about the variable pay plan and earning potential for this role.
Position pay range
All applicants must be currently authorized to work in the United States on a full-time basis.
Location: REMOTE
- Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY
About Us:
At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That's why we've built the industry's first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.
We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.
- Generous health coverage for you and your family, including short- and long-term disability coverage, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
- 401(k) match after 60 days, 100% vested after 1 year
- Employer contribution to your HSA, plus a HRA to help offset your deductible.
- Engage remotely! Since 2020, we've transitioned to a fully remote environment but that doesn't mean we're not connected. We continue to run regular contests, trivia games, and virtual happy hours!
- Instant-access and flexible vacation. We trust you, so we have a 'take what you need' vacation policy. No waiting to use it or need for accruals.
- Do More, Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things.
- Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
- We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
- Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
- Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
- 'Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
- Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250.
- Comprehensive fertility care to support your journey towards parenthood. From fertility treatments to consultations, we've got you covered.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- We offer financial experts to all our team members to help you make informed decisions and achieve your financial goals.
- We offer break initiatives that promote relaxation, ensuring you can recharge and bring your best self to both work and personal endeavors.
- Early Wage Access with DailyPay, this is an optional benefit that allows you to get your pay any time before payday and easily track how much you're making.
- Direct Student Loan Payment Program, Storable has partnered with Fidelity to make a contribution directly to your loan servicer, some qualifications and eligibility rules apply.
Don't check all the boxes? Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification, especially in the tech industry. At Storable, we are devoted to strengthening and upholding a diverse, inclusive, and authentic workplace. If you're excited about this role but your professional background doesn't perfectly align with the qualifications above, we encourage you to apply. Even if this role isn't the right match, we would love to have your resume on file for future opportunities!
Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.
