Client Engagement Manager

New opportunity! ClinicalMind is a full-service Medical Communications Company with extensive experience in specialty therapeutic areas. We offer unique, cutting-edge live and digital initiatives designed to integrate, support, and enhance our client objectives and drive additional engagement with key customers.

ClinicalMind’s talented team defines our company. Anyone who works in this business knows that their success is based on one thing above all else – the people. Come join a growing Medical Communications Agency!

This position is a part of our IC Axon Division (ICA). ICA is one of the largest, creative training consultancies serving the life sciences industry with over 25 years of award-winning solutions. Dedicated to Life Science Sales Training, IC Axon is a true partner for success in designing and deploying customized sales training solutions for US and Global customers. Driving instructional and technical innovation by following a collaborative, cross functional approach to ensure the right learning solution meets each unique technology and deployment strategy.

Job Summary

The Client Engagement Manager (CEM) is the direct contact for their assigned customers and is responsible for their overall success. The CEM works closely with the Sales Directors and Management Team to maintain and enhance client satisfaction on projects, to further support and develop the sales relationship. The role is responsible for maintaining and developing client relationships, delivering projects on budget in collaboration with the team.

Job Responsibilities and Skills

• Take the initiative in driving all activities within the customer partnership

• Entrenches themselves as the key point of contact for all client initiatives

• Drives incremental activity and business through a deep understanding of the client’s business and learning objectives

• Understands and positions ICA capabilities and services to align them to the client’s needs

• Provides onsite support for the Director of Sales and liaises with the ICA team to ensure timely reporting of ongoing projects and business opportunities

• Liaises with internal and external stakeholders to validate business needs and align solution design

• Attends scheduled project team meetings, updates, review sessions, and ad-hoc face-to-face sessions to facilitate the project management process and to solidify relationships with key client contacts and stakeholders, including other agencies

• Provides ongoing communication with the client project team to establish a clear and shared understanding of the requirements for business opportunities with the customer, gathers and shares project materials with the project/proposal team

• Responds to clients’ requests for information and project status updates

• Project development

• Works with internal team on RFPs, Statements of Work, Contracts or Proposals and facilitates the development of a project plan in accordance with the client’s needs and the project specifications

• Ensures internal quality reviews on all deliverables, and validates that the product being developed is meeting the project specifications

• Troubleshoots potential project issues through active communication with the appropriate stakeholders

• Budget and invoicing management

• Reviews budget and billing schedules throughout the project life cycle

• Assists in carrying out other duties as requested by management

Minimum Qualifications

• Bachelor’s degree in a related discipline

• Minimum 5 years of experience in account management with expertise in managing budgets

• Demonstrated excellence with working with clients and internal teams to build and drive

• Ability to manage multiple projects

• Competencies required to succeed in this role: client oriented, thrive on challenges, strong time

• Computer skills: Outlook, Word, Excel, PowerPoint, MS-Project

• Languages: English (written and spoken)

Disclaimer

ClinicalMind provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.