Client Billing Coordinator

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at: www.equiniti.com/us

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Overview

Are you a detail-oriented individual with a knack for managing subscription billing systems and ensuring seamless customer experiences? We are seeking a Subscription Billing Coordinator to join our team in a temp-to-perm capacity and play a pivotal role in post-sale activities, specifically focusing on setting up clients in our billing system, managing subscriptions, and ensuring timely invoice collections.

This role has significant growth opportunity for the right person!

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Post-sale Setup: Assist in setting up new clients in our billing system, ensuring accurate input of client information and subscription details.
• Subscription Management: Add, modify, and cancel subscriptions as per client requirements, ensuring accuracy and timeliness.
• Invoicing: Generate and send out invoices promptly, monitoring payment statuses, and following up on overdue payments.
• Automated Billing: Facilitate the setup of automated billing processes, including obtaining credit card or ACH information for future payments.
• Client Communication: Serve as a primary point of contact for clients regarding billing inquiries, clarifications, and issue resolution, maintaining a high level of professionalism and responsiveness.
• Collaboration: Work closely with the sales and implementation teams to ensure alignment in client setup processes, providing necessary support and insights from a subscription invoicing revenue perspective.

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviors:

• Prior experience in subscription billing management, preferably with knowledge of Stripe billing systems.
• Proficiency in using billing and invoicing software, with a strong understanding of automated billing processes. Familiarity with Stripe and HubSpot is advantageous.
• Excellent verbal and written communication skills, with the ability to interact confidently with clients and internal teams.
• Exceptional attention to detail and organizational skills, ensuring accurate and timely execution of tasks.
• Proven ability to identify and resolve billing-related issues efficiently, ensuring minimal disruption to client operations.
• Ability to collaborate effectively within a team environment, supporting cross-functional initiatives and contributing to overall organizational goals. 

Compensation

• $35.00-40.00 per hour

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.

Covid Policy

EQ is committed to providing and maintaining a workplace that is free from known health hazards. Employees hired into client facing roles or those requiring business travel, may be required to be vaccinated against COVID depending on client requirements and travel restrictions. All current and future EQ employees are required to adhere to all health, safety and environmental policy and procedure requirements as a condition of employment.