Clerical Associate Level Iv-Inpatient (Provisional Appointment)

Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Visit us at www.nyc.gov/html/hhc/lincoln.

4:00 P.M – 12:00 A.M

PURPOSE OF POSITION:

Under the direct supervision of the Deputy COO or designee, he/she functions as a division Clerical IV Inpatient Supervisor.

DUTIES & RESPONSIBILITIES:

• Supervises Inpatient clerks to ensure clerical support which includes but is not limited to assigning work scheduling clerical staff, and timesheets, reviewing work, and ensuring compliance with all clerical-related functions charge.

• Ensure unit telephones and patient call bell system are answered timely. Follow up on provider/nurse request for contact with family members when directed.

• Ensure and follow up on work orders for repairs, supplies, and maintenance. Conduct daily rounds to

• Communicate with the Operations Center to ensure bed assignment and report delays in discharges/reasons. Make sure Bill of Rights packages are distributed to patients.

• Ensure (24-hour discharge notices are distributed to patients and followed up when requested

• Follow up on all Transportation requests. Contact the patient’s insurance provider when there is an issue with approvals.

• Follow up with clerical staff regarding follow-up appointments and contact the Ambulatory Care or designee with problems regarding ensuring appointments for patients being discharged.
• Ensure training for all new clerical staff, evaluations, and educational training/classes in compliance with Human Resources and departmental in-services.

• Maintain a log on all 1- 2 -6 Codes as directed and monitor telephones during the 1- 2- 6 Code.

• Ensure specimens are picked up timely. Ensure telegrams/visitor restrictions and other items are sent to the appropriate staff/departments.

• Conduct monthly Town Hall meetings and follow up on all issues related to the meeting. Ensure minutes are taken and distributed to staff.

• Maintains compliance with infection control.

• Ensures a safe and secure environment free of hazards to reduce the risk of injury to all customers (patients, visitors, and staff).
• Knowledge of diversity in the workplace.

• Participates in the Performance Improvement activities.

• Dresses in a professional manner.

• Utilizes the EPIC system to correct/obtain patient’s demographical information.

• Participates in team-building activities. Always practice the ICARE Model.
• Review transportation requests prior to approval with the goal of decreasing the number of bills to the hospital authorizations.

• Track/report discharges to the Operations Center on each tour to the Operations Director or designee.

1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:
Lincoln Medical & Mental Health Center
Human Resources Department
234 Eugenio Maria De Hostos Blvd, (East 149th Street),
2nd Floor, Annex
Bronx, NY 10451
Attn: Recruitment Unit

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs