Clerical Associate Level Iii-Surgery Clinic (Provisional Appointment)

Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Visit us at www.nyc.gov/html/hhc/lincoln.

Purpose of Position:

To systematically approach patients by registering and processing patients entering the clinic and to accomplish the following:

1. Greet patients in a courteous and professional manner using "Acknowledge, Introduce, Duration, Explanation, Thank you.
2. Practicing improvement in patient and employee experience through iCare.
3. Ask patient for two (2-3) identifiers to insure patient's safety.
4. Verify appointment by checking against the Detailed Appointment Report (DAR) in scheduling system. Or utilizing the Snap board. If patient does not have an appointment, clerk will request the intervention of the nurse in charge for further determination of patient's medical needs and disposition, or, if patient can be accommodated in a "Same Day" slot for provider and/or walk-in clinic.
5. Check Managed Care assignment and PCP verification. Clerical Associate must verify who the PCP is to assure that patient is seeing their Primary Care Provider. Specialty Clinic, Clerical Associate will verify referral in the EMR.
6.If so instructed by nurse, Clerical Associate schedule as "same day" and categorizes in scheduling system as "WALK-IN" or "URGENT", if indicated.
7.If a patient has an appointment, checks patient in scheduling system, patient will appear ready, and hands off to PCA, nurse, or provider (or next person seeing patient).
8.Record intake time on the scheduling system for cycle time processing, if indicated.
9.Open encounter in EMR.

Exiting Process:

1.Review registration/disposition AVS (After Visit Summary) and wrap-up instructions.
2. Issue next practice appointment as per provider's written instructions (some areas PCAs will give the appointment).
3. Issue referral appointments when appropriate (does not apply to e-consults)
4. For e-consult remind patient that someone will call them with an appointment once specialist assigns a disposition for the e-consult
5. If indicated by provider, Clerical Associate will change patient's PCP and/or Alt PCP.
6. If needed, sends referral for HMO authorization before going to the Specialty Clinic.
7. For patients requiring carfare reimbursement (i.e., Medicaid insured patients), prepares as per carfare reimbursement procedure and gives to patient as needed.
8. Check out patient in scheduling system (some areas PCA is responsible). This will record exact exit time (cycle time). Ensure that all patients have been clicked out for each session (am/pm), and collects any payments not collect at check-in

1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:
Lincoln Medical & Mental Health Center
Human Resources Department
234 Eugenio Maria De Hostos Blvd, (East 149th Street),
2nd Floor, Annex
Bronx, NY 10451
Attn: Recruitment Unit

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs