Address
Form of workAbout NYC Health + Hospitals
NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Work Shifts
8 AM - 4 PM
Job Description
Work together to provide comprehensive, personalized care for all New Yorkers and commit to providing a person-centered care environment while exemplifying ICARE values
Provide professional and quality customer service to patients by following the Mandatory Script and policy and procedures utilizing the EPIC system/I CARE
Open patients visit
Accept patient payments of cash, money orders, debit and credit cards.
Issue payment receipts via EPIC Cash Management function.
Reconcile all payments received against receipts issued and prepare daily proof of cash reconciliation report.
Submit daily reconciled cash payments, receipts and reports to department designee for review.
Follow proof of cash reconciliation policy and all other cashier procedures and functions.
Update patient installment agreements and ensure payment amounts are correct.
Supervise the activities of Clericals ll’s and III’s in their work assignments. Conduct training as needed.
MetroCard distribution
Conduct patient interviews to obtain identifying information, such as demographic, biographic and insurance status. Information is entered accurately, into EPIC (Pre-registration of patients).
Ensure Medical form (MSQ11) is placed in the appropriate provider's mail box for completion
Scan patient ID, insurance card(s), referral forms (if applicable) and consent forms obtained from the patient into document imaging system.
Assist in the proper handling of patients' protected health information to ensure HIPAA compliance; maintain tidy work area, provide clerical coverage as needed
Responsible for maintaining standards of Cultural Competency and Network Customer Service
Reviews and verifies accuracy of recorded data within billing systems as needed
Perform in-dept. interviews with patients, and family to determine patient's ability to pay for services rendered (sliding Fee Scale, H+H options and NYC Care).
Supervisory activities include, but are not limited to, assigning work, scheduling clerical support staff hours, reviewing work of subordinates and ensuring imposed deadlines are met
Work/or maintain EPIC work ques.
Adherence to wearing allocated uniforms.
Evenings/or weekend assignments as needed
Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.
How To Apply
If you wish to apply for this position, please apply online by clicking the "Apply Now" button. In addition, you can submit your resume to METCareers@nychhc.org with the Job Title and Job ID # of the job posting that you applied to in the subject line of the email.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
