Address
Form of workJob Description
Duties:
- Clerical work, including filing, data entry, reception work, schedule meetings, typing and preparing correspondence, indexing, operating office equipment (fax, computer, photocopier), and other clerical functions.
- 50 keystrokes per minute, Microsoft Office knowledge intermediate level. Interpersonal skills, both verbal and written.
- Excellent customer service skills.
- Performs data entry and general clerical duties.
- Maintains professional demeanor.
- Liaisons with nurses, physicians and staff.
- Ability to interact with patients all day.
Skills: Two years experience.
Education: Prior medical office experience and knowledge of medical terminology preferred.
Purpose of Position:
To be able to operate a computer-based system/Cisco Finesse which requires answering Emergency Codes and Overhead Paging in a 24-hour Operational Department.
Duties and Responsibilities:
- Operates a computer-based call directory console while navigating through various applications (WebXchange, 2Ring console, Cisco Finesse, and Everbridge Emergency notification system).
- Handle heavy call volume using applicable Customer Relations Skills.
- Overhead paging and announcements for various departments.
- Respond and dispatch all emergency codes (126, Behavioral Health Response Team, Rapid Response Team, Stroke, Trauma, Internal/External/Fire Disasters).
- Place individual paging and request for general staff.
- Update all pertinent information for monthly schedules and logs.
- Report requests for equipment/software applications repairs and service.
- Place and log all local/long-distance and toll calls.
- Transfer and connect calls to various departments.
- Prepare daily schedules for off hours/nights/weekends and holidays.
- Transfer calls across multiple hospital networks and clinics.
- Train new operators when needed.
MACHINES, TOOLS, EQUIPMENT OPERATED:
- WebXchange Hospital Directory
- 2Ring Operators' Console
- Cisco Finesse Application
- Cisco Phone Systems
- Siemens Optipoint phone
- Overhead Paging System
- Everbridge Emergency Notification
QUALIFICATION REQUIREMENTS:
- Experience using Cisco/Siemens Optipoint phone required
- Experience with Operation Applications (WebXchange, 2Ring, and Cisco Finesse)
- One year of full-time Operator experience required
- Computer skills necessary
- Customer service skill
- Ability to type 100 keys strokes (20 words) per minute
Knowledge & Skills:
- Experience with Cisco Finesse, 2Ring, and WebXchange preffered.
- Telephone operator experience preferred.
- Must be able to communicate effectively.
- Computer skills required.
Schedule Notes:
- TELECOMMUNICATIONS EXPERIENCE See "lincoln_Clerical Asst" attachment for requirements Shift Schedule: 12am-8am (with one hour lunch), Every other weekend, every other holiday In-Person Interview required.
- In-person and Location details to be provided at time of scheduled interview.
- 1 round with Telecommunications Asst. Coordinating Manager and Emergency Management Director
Minimum Degree Required: Completed High School (Diploma or GED)
Department: Telecommunications
Shift timings: 12:00 AM EST - 08:00 AM EST (5 days, 7 hour shifts (with one hour lunch), Every other weekend, every other holiday)
Hours Per Day: 08.00
Hours Per Week: 40.00
Days Per Week: 05.00
ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.
