Clerical Assistant 2 - Admin Region

Salary: $34,621.00 - $50,915.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2023-70246-00102
Department: Department of Human Services
Division: HS Bur Hrngs Appl
Opening Date: 12/07/2023
Closing Date: 12/20/2023 11:59 PM Eastern
Job Code: 00102
Position Number: Multiple positions may be filled from this posting.
Union: AFSCME
Bargaining Unit: A1
Pay Group: ST03
Bureau / Division Code: Department of Human Services / Bureau of Hearings and Appeals
Bureau / Division: 2330 Vartan Way
Worksite Address: 2nd Floor
City: Harrisburg, Pennsylvania
Zip Code: 17110
Contact Name: Yvonne Shetzline
Contact Email: yshetzline@pa.gov
THE POSITION
If you are an experienced and detail-oriented administrative professional with strong communication and keyboarding skills looking to advance your career, the Department of Human Services is actively seeking candidates for Clerical Assistant 2 positions.
These positions, in the Bureau of Hearings and Appeals, are exciting opportunities to provide clerical support to Administrative Law Judge Supervisors, Administrative Law Judges, Attorney Examiners, and Annuitant Law Judges engaged in conducting informal and formal hearings and entering adjudications, recommendations, and orders.
Do not miss out, apply today to join our dynamic team and start your rewarding career with us!
DESCRIPTION OF WORK
As a Clerical Assistant 2, you will prepare files, folders, and scheduling letters by reviewing appeals to determine who should receive a copy and input the information into the MAPPER database to generate a scheduling letter and prepare for mailing. You will type adjudications and orders and other correspondence from written copy, checking for spelling, grammatical errors, and the logical progression of facts and discussion, various correspondence which includes dismissals, recommendations, adjudications, and subpoenas.
You will also prepare letters after receiving pertinent data by the Human Services Hearing Officer / Attorney Examiner and/or Legal Assistant regarding rescheduling, issues addressing subpoenas, and other miscellaneous correspondence. Other duties will include updating the MAPPER and ACCESS database regarding all activities of formal and informal cases, such as scheduling, rescheduling, changes in status, name and address changes, withdrawals, appeals and dismissals. Process withdrawals for hearings prior to the hearing date. This involves closing the file in MAPPER and ACCESS database, adding appropriate information to the file, and forwarding files to the Closed File Room.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.
• Free Parking!
• Salary: The starting salary is non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (commonwealth title); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Necessary Special Requirements:

• Requires keyboarding skills to meet standards for speed and accuracy.
• Requires the ability to take and transcribe dictation.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.

You may only apply/test once for this posting.

Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
Necessary Special Requirement:Do you possess keyboarding skills to meet standards for speed and accuracy?

• Yes
• No

02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Necessary Special Requirement:Do you have the ability to take and transcribe dictation?

• Yes
• No

04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our

• Yes

06
WORK BEHAVIOR 1
Sorts, files, and retrieves confidential and non-confidential documents and information.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.
• B. I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files.
• C. I have NO experience related to this work behavior.

07
In the text box below, please describe your experience as it relates to the level of performance you claimed above. Please make sure your response addresses the four items listed below.

1. The name(s) of the employer(s) where you gained this experience
2. The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.)
3. The actual duties you performed
4. Your level of responsibility

08
WORK BEHAVIOR 2
Enters confidential and non-confidential information into the computer.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience entering information into a computer, verifying the accuracy of the information, and formatting it according to established standards.
• B. I have experience entering information into a computer and formatting it according to established standards. I was NOT responsible for verifying the accuracy of the information.
• C. I have experience entering information into a computer using previously formatted documents or templates.
• D. I have NO experience related to this work behavior.

09
In the text box below, please describe your experience as it relates to the level of performance you claimed above. Please make sure your response addresses the three items listed below.

1. The name(s) of the employer(s) where you gained this experience
2. The type(s) of data you entered into the computer
3. The actual duties you performed
4. Your level of responsibility

10
WORK BEHAVIOR 3
Answers phone calls and emails to provide assistance or information regarding inquiries. Forwards complicated inquiries and complaints to other staff for follow-up.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience answering phone calls or emails from external contacts, providing assistance or information on inquiries, an...