Claim Manager - Non-Standard Auto Insurance

Claim Manager

Do you have experience managing a group of individuals in a fast-pace working environment? We have an outstanding opportunity for a Claim Manager to contribute in a fast paced, growing organization. American Freedom Insurance Company, a financially strong and rated “A+” Superior by A.M. Best (the most highly respected insurance rating organization) is seeking a responsible and hard working individual to join our Claim Department. We are a mid-sized, profitable and expanding nonstandard automobile insurance company doing business in Illinois, Indiana, Tennessee, Pennsylvania and Texas soon.

The position is located in Mount Prospect, IL.

Job Description

• Monitor, evaluate and manage claim staff, workflow, workload, and service levels to ensure effectiveness and efficiency within a claim team
• Minimize or eliminate Department of Insurance regulatory complaints
• Reduce loss costs by developing processes that ensure favorable claim settlements
• Measure key performance indicators and hold individuals accountable for performance within their respective scope of responsibility
• Oversee, train and provide guidance to claim adjusters to ensure they meet or exceed customer service objectives, comply with regulatory requirements and control claim costs
• Hands on involvement in the evaluation, processing, and authorizing claims
• Identify high priority cases and keep them on a close diary
• Negotiate claims and reach positive claim resolutions promptly
• Identify and evaluate process improvement opportunities to increase effectiveness and efficiency
• Answer and respond to attorney, regulatory, producer and consumer inquiries
• Ability to work with others and build relationships with claim staff, supervisors, and managers within the Claim Department
• Maintain an effective and organized operation
• Other duties as assigned

Qualifications:

• Bachelor's degree or higher level of education
• Non-Standard Automobile insurance experience a plus
• Ability to expeditiously and accurately assess claim exposure and cost effectively settle automobile claims
• Ability to evaluate insurance coverage issues
• Knowledge of Illinois, Indiana, Pennsylvania, Tennessee and Texas claim practices a plus
• Bilingual Spanish is a plus
• Minimum 3 years of prior or similar work experience
• Excellent customer service skills and the ability to identify potential fast track claims
• Experience negotiating with outside attorneys or pro se litigants either professionally or personally
• Proficiency with technology
• Ability to work independently and collaboratively, as needed
• Excellent oral and written communication skills
• A responsible and conscientious nature
• Superior coverage and liability analysis and confirmation skills
• Problem solving aptitude
• Attention to detail and excellent quality of work
• Great organizational skills

The Position

• Full Time - M-F 8am-5pm
• Competitive Salary
• 401K - with company contribution up to 6% of salary
• Attractive Health insurance plans – Blue Cross Blue Shield Care PPO, HMO or HSA
• Discounted Individual Vision and Dental Plans
• Casual Dress
• Holiday Pay
• PTO
• Company paid lunches, outings, and more

For more information about American Freedom please visit our webpage - www.americanfreedomins.com

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• Weekends as needed

Work setting:

• Call center
• Hybrid work
• Office

Experience:

• Non Standard Auto Claims: 4 years (Preferred)
• Claim Management: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Mount Prospect, IL 60056