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SalaryThe world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Header:
SAP Job Title: ADS-Claims-Mgr
Band: E
FLSA Status: Exempt
Job Code: 70014422
Revised Date: 10/04/2023
Job Summary:
The ADS Claims Manager leads the Vehicle Service Contract (Warranty) and GAP team call center and is responsible for ensuring exceptional customer experience through the timely, accurate investigation and settlement of VSC and GAP claims. Primary duties include coaching and development of frontline employees, distribution, and assignment of claims, evaluating vendor reports, building strong vendor and agent relationships and communicating claim outcomes / trends
Key Responsibilities:
- Oversee the timely, quality investigation and settlement of VSC and GAP Claims
- Measure results, analyze trends and create action plans to drive operational results
- Ensure compliance with state and regulatory agencies and lead investigation for claim legal / regulatory issues to formulate appropriate defense strategies
- Collaborate with workflow to analyze resources and make necessary changes to meet operational needs
- Communicate claim metrics weekly, monthly to leadership – communicate strengths and opportunities along with the actions to drive improved results
- Provide subject matter expertise while engaging with the design team re: process/technology enhancements
- Engage in strategic discussions re: the transformation of the claim’s organization
Supervisory Responsibilities:
Education and Experience:
- 4-year bachelor’s degree (Preferred) and/or
- 5+ or more years of mechanical experience (Preferred)
Certificates, Licenses, Registrations:
- No Certification, License or Registration is required for the job.
Functional Skills:
- Strong leadership skills within a call center environment including coaching, mentoring, and providing high level direction to staff
- Demonstrated ability to problem solve and develop innovative solutions
- Naturally inquisitive, demonstrates learner mindset to drive appropriate short- and long-term solutions
- Strong collaboration skills with the ability to work across and influence other areas of responsibility
- Strategic mindset with a focus toward innovation
- Passion for employee development
Notes:
Compensation offered for this role is $105,500.00-$178,250.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Hands. Greater Together. ℠
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
