Chiropractic Assistant/Records Clerk

Life Chiropractic College West (Life West), is a leader in chiropractic education. Our dedicated focus on the profession sets us apart from other institutions making our doctoral and continuing education programs some of the most sought-after in the world.

Through a leading-edge curriculum and clinical training experience, we provide graduates with the knowledge, skills, philosophies, attitudes, and competencies to be the best in their field. Life West also empowers transformation. We believe that an outstanding education provides opportunities and resources far beyond the classroom experience. Our mission is to support the full career lifecycle from the classroom to retirement.

CORE VALUES

The vision of Life West is to create a brighter future for humanity through graduating chiropractors who have a deep understanding of service, and of the innate potential of the human body to heal and adapt to its environment. The Doctor of Chiropractic program prepares graduates for personal and professional fulfillment in a climate of giving, doing, loving and serving from a place of abundance.

PURPOSE

Under general supervision, the Chiropractic Assistant/Records Clerk is responsible for managing and maintaining records in the Health Center. The CA Records Clerk will be acting as a resource for all interns and is responsible for assisting interns in filing, organizing, updating, retrieving, retaining confidential files, checking out physical therapy equipment and performing varied/complex clerical and related administrative work.

RESPONSIBILITIES

• Maintain and retrieve active/inactive patient/students files and x-rays
• Maintain patient confidence by keeping patient records information confidential
• Process subpoena, X-ray, and medical records request
• Request outside medical records/x-rays for patients upon request
• File documentation including but not limited to patient/student DACBR reports
• Maintain check out/in all Health Center equipment
• Perform all aspects of document imaging including prepping, scanning and indexing
• Pull, sort and file reports in medical charts
• Purge records as needed and maintaining a complete inventory list of all archived charts
• Answer all incoming telephone calls in a friendly and professional manner with a professional and pleasant disposition; calls originate from patients, students, faculty, staff, agencies, external persons/entities and the campus community
• Be knowledgeable and courteous while assisting customers and transferring calls appropriately
• Perform clerical functions related to ongoing department operations
• Review scanned documents to assure accuracy
• Maintain the cleanliness and organization of the Health Center
• Maintain/replenish office forms, supplies and equipment
• Maintain continuity of work operations by documenting and communicating actions, irregularities, and continuing needs
• Serve and protect Life Chiropractic College West by adhering to professional standards, agency policies and procedures, federal, state, and local requirements.
• Assist in laundry (washing/drying/folding)
• Manage / assist with copy requests
• Record / audit student credit (earned via CLL courses)
• Create / maintain files for CLL courses, including managing the transition of files between quarters, creating temporary files and sample files, and setting up / retrieving files for class labs
• Abide by HIPAA laws regarding confidential patient information
• Serve with confidentiality
• Other duties as required

GENERAL PERFORMANCE STANDARDS AND EXPECTATIONS

In addition to satisfactory performance on all of the responsibilities for this position, all College employees must fulfill the following basic performance expectations:

1. Mission and Goals: All employees are expected to know and work by the College's mission and goals.
2. Customer Service: All College employees will strive to provide outstanding customer service to everyone they serve including students, the community and fellow employees
3. Grooming and Appearance: College employees are expected to maintain a neat and professional image at all times. When issued, College personnel must wear uniforms, and maintain a neat, clean, and well-groomed appearance.
4. Safety Awareness: College employees are expected to work diligently to maintain safe and healthful working conditions, and to adhere to proper operating practices and procedures designed to prevent injuries. Employees are required to wear personal protective equipment as provided, depending on the position.
5. Attendance Standards: College employees are expected to attend their work assignments and schedules at all times, pursuant to the College's Employee Handbook.
6. Training: College employees are expected to attend College-provided training sessions and meetings when deemed necessary or required.
7. Continuous Improvement: College employees are expected to give attention to continuous assessment and improvement of the position's assigned set of duties and responsibilities. 

SKILLS & EXPERIENCE: EDUCATION & TRAINING REQUIREMENTS:

• Education/Experience: Minimum of High School Diploma or equivalent. AA or Bachelor’s degree preferred. 1+ years in a chiropractic or medical office setting.
• Knowledge: Familiar with HIPAA regulations; Demonstrated knowledge and proficiency in the principles, procedures and best practices related to this position; proficient knowledge of general office equipment such as phones, printers, computers and Microsoft Office Suite (Word, Excel, Power Point);
• Skills/Abilities: Ability to work with confidential material and maintain confidentiality along with sensitivity; Strong verbal and written communication skills; Ability to learn medical and insurance billing software; Ability to provide excellent customer service to the campus community

WORKING CONDITIONS

Work is performed primarily in a standard office environment with extensive contact with the public.

PHYSICAL DEMANDS

Able to spend long hours sitting, standing, and lifting up to 25 pounds
Nature of work requires an ability to operate standard business office equipment
Requires ability to communicate and exchange information clearly and concisely.
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Life West is an Equal Opportunity Employer. It is the College's policy to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership or non-membership in an employee organization or on the basis of personal favoritism or other non-merit factors except where otherwise provided by law.