Chief Operating Officer

Job Title: Chief Operations Officer Job Code:
FLSA Status: Job Grade:
Status: F/T Department:
Reports to: President/CEO Revision Date:

POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit committed to strengthening community
through youth development, healthy living and social responsibility. Ensures successful operation
of the branches of the YMCA, including membership, program development, volunteer recruitment,
staff supervision, community relations, collaborations, budgeting and financial results.

ESSENTIAL FUNCTIONS:
1. Supervises branch executive directors to assure sound operations. Provides leadership and
direction to the branches by coaching branch executives and by providing overall direction to
the branch boards and volunteers. Models relationship-building skills in all interactions with
staff, volunteers, members, and the community.
2. Monitors monthly financial reports to assure that revenue targets are met and expenses are
controlled.
3. Ensures the operational growth of the YMCA through program expansion, member recruitment and
retention, pricing strategies, new site development, collaborations, and mergers and acquisitions.
4. Identifies potential areas for branch cooperative programming to accomplish YMCA goals, and
works with staff groups to develop and implement programs. Fosters a climate of innovation to
develop member-focused programs and leads branch staff in the planning, development and
implementation of new program initiatives and activities.
5. Provides reports to committees, the Board of Directors and the President/CEO.
6. Provides staff leadership to assigned committees of the Board of Directors.
7. Implements and oversees a program evaluation system to ensure consistency with the Y's cause and
standards.
8. Models relationship-building skills (including Listen First) in all interactions. Responds to
all member and community inquiries and complaints in timely manner.
9. Supports YMCA healthy eating and physical activities standards through coaching, mentoring, and
monitoring menu quality
10. Ability to relate effectively to diverse groups of people from all social and economic segment
of the community.
11. Performs other duties as assigned.

YMCA COMPETENCIES (Organizational Leader):
Mission Advancement: Incorporates the Y's mission and values into the organization's vision and
strategies. Ensures community engagement; promotes the global nature of the Y. Leads a culture of
volunteerism ensuring engagement, inclusion, and ownership. Leads a culture of philanthropy.
Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the
organization. Initiates the development of relationships with influential leaders to impact and
strengthen the community. Is recognized as an inspirational community leader who navigates complex
political and social

circles with ease. Communicates to engage and inspire people within and outside the YMCA. Ensures
that a talent management system is in place and executed effectively.
Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking
skills. Invests resources in well-designed innovation initiatives. Creates a structure to deliver
organization-wide results to achieve objectives. Develops and implements stewardship strategies.
Determines benchmarks and ensures appropriate leadership to meet objectives.
Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources
and creating alignment to expand organizational opportunities. Shares authority and demonstrates
courage and humility. Has the functional and technical knowledge and skills required to perform
well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:
1. Bachelor's degree in human services, business, social services or equivalent; Master's
degree preferred.
2. Eight or more years of professional experience in the YMCA or another nonprofit preferred.
3. Knowledge and experience in all aspects of operations, including staff supervision and
development, l membership practices, program development and implementation, volunteerism, facility
and property management and financial practices.
4. Understanding of the nature and purpose of the YMCA and the respective roles of volunteers and
staff.
5. Ability to relate effectively to diverse groups of people from all social and economic segments
of the community; track record of building authentic, constructive relationships with others.
6. YMCA Organizational Leader certification preferred.

WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use a computer
for extended periods of time and be able to communicate using a computer and phone/smart device.
The employee frequently is required to sit and reach, and must be able to move around the work
environment.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, and the
ability to adjust.
The noise level in the work environment is usually moderate.

SIGNATURE:

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The Y: We're for youth development, healthy living, and social responsibility.