Office of Chief of Operations Intern (Summer 2024)

Overview

“Go where ever we are needed and do whatever comes to mind.”

- Ballington & Maud Booth, Founders

Volunteers of America (VOA) is a faith-based, nationwide nonprofit organization dedicated to helping those in need rebuild their lives and reach their full potential. The VOA network includes more than 16,000 full-time professionals empowering 1.5 million people annually through our 29 affiliates in 46 states. We provide hundreds of service programs, including those for seniors and people with disabilities, those experiencing homelessness, and those recovering from addiction. VOA is one of the nation’s most comprehensive human services charities, offering programs for communities, individuals and families. 

VOA is seeking an Intern to support the Office of the Chief Operating Officer (COO).  This supporting role offers the selected candidate an exciting opportunity to be responsible for driving operational and execution excellence within the Office of a C-Suite executive. This position offers tangible work experience in a collaborative environment where the person in this role will receive personalized training & development opportunities to gain core skills for launching and accelerating a professional career.  The purpose of this position is to mentor and develop talented individuals with strong leadership potential, strive for excellence, moxie and level of commitment to continuous learning and strategic thinking capability. 

This position extends the opportunity for part-time (up to 29 hours per week) or full-time (up to 30 hours per week) work schedules

The internship is unpaid, however, a stipend is provided 

Primary Responsibilities:

The COO is an architect, instigator and change champion for the organization and understands how roles & functions (marketing, sales, finance, HR, technology) work in concert to deliver on the mission of the company. In this supporting role, the selected candidate will...

• Support day-to-day administrative tasks such as data entry, surveys, filing, PN3 expenses and reimbursement processing, filing & documentation for overall operational efficiency
• Conduct research and due diligence in support of major project-related initiatives and strategies
• Plan & host cultural and fun office activities
• Participate in structured learning opportunities aimed at providing a comprehensive understanding of operational processes within VOA. Engage in training sessions and workshops designed to enhance skills relevant to administrative support
• Assist departmental staff members in their tasks, allowing exposure to various operational facets while working closely under their guidance. This involves shadowing team members, providing assistance where needed, and learning from their expertise
• Collaborate with the team to identify areas for process enhancement or optimization; Engage in discussions, offer insights, and contribute ideas to streamline administrative workflows for increased efficiency
• Support ongoing projects within the Operations department by providing administrative assistance, organizing project-related documents, and ensuring seamless communication among team members involved
• Assist in maintaining communication channels within the department, including responding to inquiries, drafting emails, and updating internal documents or databases

Required Knowledge, Skills & Abilities:

• A natural self-starter with the ability to drive projects along and achieve results in a virtual and complex work environment
• A proactive questioner and contributor who wants to make an impact
• Enthusiasm to learn leadership, influencing, communication, advocacy and collaboration
• Eagerness to learn project management, business acumen and critical analytical skills
• Zeal to learn how to promote positive change through innovation and creativity
• Knowledge and skills in Microsoft applications, Google Suite and other web-based apps
• Passion for making the world a better place
• Commitment to inclusive and collaborative team culture; geographic/cultural knowledge and/or experience
• Ability to prioritize, multi-task, stay organized and meet deadlines

Qualifications:

Physical Capabilities:

• Lifting: Requires lifting materials up to 10 lbs.
• Ability to stand or sit at a computer for prolonged periods

Working Conditions:

• The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
• This position will take place primarily in an office setting

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Education and Experience:

• Currently enrolled in a bachelor’s degree program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

VOA is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Volunteers of America does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status or on any other basis prohibited by applicable law.

Employment with VOA is contingent upon successful completion of a background check, which may include but is not limited to, contacting your professional references, verification of previous employment, education and credentials, a criminal background check and a department of motor vehicle (DMV) check if applicable. Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Senior Vice President of Human Resources.