Chief Operating Officer (COO)

At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, focusing on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation.

GENERAL SUMMARY OF DUTIES

The Chief Operating Officer (COO) will be a key executive responsible for overseeing the day-to-day operations and ensuring the efficiency and effectiveness of the practice. Reporting directly to the Chief Executive Officer (CEO) and working closely with other members of the executive team, the COO will lead initiatives to enhance operational processes, optimize resource utilization, and contribute to the overall growth and success of the organization.

ESSENTIAL FUNCTIONS

Operational Leadership:

• Develop and implement operational strategies that align with the overall business objectives.
• Streamline and optimize workflows to enhance efficiency and reduce operational costs.
• Ensure compliance with industry regulations and accreditation standards.

Team Management:

• Lead and inspire a multidisciplinary team, fostering a culture of collaboration, accountability, and continuous improvement.
• Provide mentorship and guidance to department heads and staff, promoting professional development.

Financial Management:

• Collaborate with the CFO and Controller to develop and manage the annual budget, ensuring financial sustainability and growth.
• Implement cost-control measures and revenue enhancement strategies.
• Participate in the creation of financial reports and the necessary visibility for appropriate financial oversight.

Quality Assurance:

• Monitor and assess the quality of patient care services, identifying areas for improvement and implementing quality assurance initiatives.
• Foster a patient-centric approach throughout all aspects of the practice.
• Enhance provider alignment, productivity and performance through workflows, decision trees, and patient master lifecycle enhancements.

Technology and Innovation:

• Stay abreast of industry trends and emerging technologies, recommending and implementing innovations to enhance operational efficiency.
• Oversee the integration and optimization of healthcare information systems.

Strategic Planning:

• Collaborate with the executive team to develop and execute strategic plans that support the long-term growth and success of the practice.
• Assess market trends and identify opportunities for expansion or improvement.

EDUCATION & EXPERIENCE

• Advanced degree in healthcare administration, business, or a related field, or a minimum of 10 years of successful experience leading a robust and dynamic healthcare organization.
• Proven experience in a senior leadership role within a healthcare setting, preferably with experience in a privately owned medical practice.
• Strong understanding of healthcare operations, regulations, and compliance requirements.
• Demonstrated success in strategic planning and execution.
• Exceptional leadership and interpersonal skills.
• Excellent financial acumen and budget management experience.
• Ability to adapt to a dynamic and rapidly changing healthcare environment.