Chief Operating Officer

Serve as an integral member of the senior management team, ensuring the execution of the bank’s strategic plan, financial condition, and profitability.

Responsibilities:

Strategic and Budget Planning

• Ensure strategic objective levels are translated into tactical business plans and shared with applicable personnel.
• Be an integral part and driver of strategic planning, budgeting, and forecasting of business requirements and decision-making process.

Leadership

• Oversee Loan Operations, Deposit Operations, Retail Banking, Customer Service, Compliance, BSA, Training, and Security.
• Coordinate the efforts of different operational areas to ensure minimal duplicated efforts and maximum efficiency and value.
• Work with managers in the team to achieve excellent business results through continuous people development and mentoring.

Compliance

• Develop, coordinate, implement, and maintain consumer compliance policies, procedures, agreements, and disclosures.
• Ensure BSA, Anti-Money Laundering, CIP, and Customer Due Diligence compliance.
• Ensure compliance with established policies and procedures and federal and state regulations.

Security

• Establish procedures for activating and maintaining security devices, Bank’s opening, and Bank’s closing procedures.
• Establish procedures and testing of Bank’s emergency security and evacuation procedures.
• Research various situations and work with law enforcement to investigate and resolve situations such as, robbery, larceny, and fraud.
• Review, coordinate, and communicate legal and security issues such as subpoenas, levy’s, writs of execution, and other legal issues.

Products and Software

• Responsible for product development for electronic banking and delivery systems such as ATM, online banking bill payment, bill presentment, P2P, A2A, mobile banking, mobile deposit, and other electronic applications or fintech applications.
• Monitor and coordinate software programs including the bank’s core software program, online banking software program, Laser Pro, Synergy, Wits, ATM, etc.
• Research and recommend products to enhance the banks product offerings to remain competitive.
• Ensure sufficient employee and customer education, training, and support are provided.
• Establish, review, and recommend related policies and procedures.

Training and Development

• Establish training schedule.
• Identify types and sources of training to be utilized to effectively meet the Bank’s objectives.

Data Management

• Identify sources of bank and customer data through purging.
• Develop, retain, and maintain record retention access to such data as may be required by Bank activities.

Retail Banking and Customer Service

• Establish procedures to maintain high standard of customer service.
• Identify, develop, implement, and ensure employees are trained on new products and services.
• Establish policies, procedures, and rates for consumer loan and deposit products.
• Monitor deposit rates and recommend changes with the assistance of CEO.

Operations

• Oversee general operations functions including check processing, statement delivery, ACH and electronic transactions, positive pay, and funds transfer.
• Direct the development and maintenance of operational services including depository functions, electronic data interchange, loan activity, item processing, ACH, merchant capture service, credit card, consumer loans, merchant card, and other electronic customer transactions.
• Direct the development and maintenance of back-office loan administration functions which includes but is not limited to adding, updating, and closing loans to the core system, loan accounting, file maintenance, control over legal documentation and collateral, tracking and imaging systems.

Vendor Management and Contract Administration

• Effectively negotiate terms and cost with third-party vendors for new and renewal contracts.
• Review, in conjunction with bank counsel, new bank contracts to ensure contracts provide the appropriate vendor management safeguards as well as fulfilling the FFIEC 3rd party vendor guidelines and GLBA requirements.
• Approve SSAE16’s and related reports for certain vendors/service providers annually after being reviewed by the Project Manager.

Business Continuity Planning

• Ensure appropriate systems and controls are in place to conduct business in the event of a disaster.
• Ensure each departments disaster recovery plan and testing requirements are adequate and all applicable systems have been included and replicated.

Community Reinvestment Act (CRA) Program

• Research, analyze, and interpret all applicable CRA regulations; implement changes to and/or enhance existing policies and procedures.
• Develop and implement programs to ensure the bank meets the needs of the community and attains CRA compliance goals.
• Prepare, analyze, and monitor Bank’s statistics to determine adequate loan penetration of low and moderate-income households and small businesses.

Serve as a member on various committees such as Loan, Compliance, Retirement, Risk, and IT Steering.

Serve as the Bank’s Secretary as well as being certified to sign with a Medallion Stamp.

Additional Requirements:

Position requires a professional individual with previous bank management experience, preferably at the senior level. Incumbent must have strong leadership and managerial skills and should also have experience with electronic banking, lending and deposit operations, branch/customer service, internal bank security, and a solid understanding of regulatory and compliance issues.

Incumbent must have exceptional written, oral, and interpersonal skills with the ability to effectively interact with senior management, board of directors, and other team members. Energetic, flexible, collaborative, and proactive; a leader who can positively and productively impact strategic initiatives.

The incumbent must also demonstrate the ability and willingness to accept changing priorities and assume different or additional responsibilities based on the needs of the organization.

American Bank is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Experience:

• management: 5 years (Preferred)
• Banking: 10 years (Preferred)

Ability to Relocate:

• Allentown, PA: Relocate before starting work (Required)

Work Location: In person