Chief Operating Officer

Solaris Health is a leading national healthcare platform committed to enhancing access to specialty healthcare and continually improving patient outcomes! We are looking for a Chief Operating Officer to lead our Spokane, Washington Affiliate.

The Chief Operating Officer (COO) is a hands-on role, responsible for successfully managing and operating the regional medical practice(s) and/or ancillary services. The COO provides the practice(s) with the resources needed to meet patient needs and meet the financial objectives of the affiliate. The COO shall demonstrate transparency, build trust among all employees and physicians, achieve established goals, partner in the implementation of new clinical programs, and integrate newly acquired practices/physicians. The COO is also responsible for planning, leading, and directing their affiliate in accordance with the organizations Mission, Vision and Values. The COO reports to the Vice President of Operations.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Establishes\implements goals, objectives, policies, procedures, and systems for all operational areas of the group.
• Oversees the overall operational responsibility for the routine business, APPs (Advanced Practice Providers), clinical, and ancillary services functions (Ambulatory Surgical Centers, Pathology, Pharmacy and Radiation Oncology) through administrative and clinical staff, (including front desk, medical records, nursing, and ancillary services) to ensure maximum utilization of resources and the efficient delivery of services.
• Meets as needed with physicians to review financial performance, key practice indicators, and strategies.
• Works with managers and human resources to resolve any employee performance issues.
• Leads internal management team and provides support to the team in meeting strategic objectives.
• Identifies and implements practice/business development opportunities to increase the practices and ancillary services market share.
• Resolves any medical/administrative problems.
• Keeps line of communication open between practice staff and administration.
• Ensures high employee morale and a professional, effective, and efficient working atmosphere.
• Analyzes financial impact of changes in clinical and ancillary services activities and forecasts actual revenue/expenditures versus approved budget. Recommends corrective action as needed.
• Develops cost/benefit analyses of new patient care services and equipment to maximize patient revenue, in collaboration with the Finance and Supply Chain management teams.
• Recommends implementation/purchase of new services/equipment.
• Ensures that the practice and ancillary services staff adheres to all receivable/collection guidelines.
• Evaluates each direct report’s performance, holding them accountable for the successful management and patient care delivery of their areas and provides proper guidance and feedback.
• Oversees the daily/monthly expenditures, staffing and overtime hours.
• Recommends professional development for staff.
• Ensures regulatory compliance following appropriate guidelines to ensure the safety of patients, physicians, and employees.
• Develops and oversees implementation and administration of internal practice policies and procedures in conjunction with standard policies and procedures. Interprets applicable laws, rules and regulations and ensures the practice is in compliance with them.
• Coordinates with medical staff to ensure quality patient care and services are provided.
• Oversees all regulatory initiatives.
• Participates in professional development activities to keep current with trends and practices in health care administration (conferences, journals, etc...).
• Maintains the strictest confidentiality.
• Identifies, evaluates, and implements industry best practice processes in a continual effort to improve operations.
• Develops and cultivates a culture of change if applicable.
• Other duties as assigned.

KNOWLEDGE | SKILLS | ABILITIES

Knowledge of:

• Health care planning and management principles and practices sufficient to manage, direct, and coordinate Care Center operations.
• Organizational policies, procedures, systems, and objectives.
• Fiscal management techniques.
• Health care administration systems.
• Governmental regulations and compliance requirements.
• Medicare, Medicaid, managed care, and other third-party payer’s guidelines.

Skilled in:

• Exercising a high degree of initiative, judgment, discretion, and decision-making to achieve regional and market objectives.
• Planning, organizing, delegating, and supervising.
• Leading employees to accomplish all job objectives while inspiring confidence and motivation.
• Gathering and interpreting data, analyzing situations accurately, and implementing effective action.
• Establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.
• Organizing work, tasking assignments, and achieving goals and objectives.
• Exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.
• Verbal and written communication.
• Contributing, collaborating, and engaging in Clinics.
• Administrative activities throughout the practice and Administration.

Ability to:

• Assume responsibility and exercise authority over assigned work functions.
• Take initiative and to exercise independent judgment, decision-making, and problem-solving expertise.
• Establish and maintain quality control standards.
• Foster teambuilding with all clinic staff.
• Organize and integrate organizational priorities and deadlines.
• Research and prepare reports or other correspondence as needed.
• Competently use Microsoft Office, including Word, PowerPoint, Excel, Outlook, and appropriate practice management software.

EDUCATIONAL REQUIREMENT: A Bachelor’s degree in Business Administration or related field is required, with an emphasis in Healthcare Administration preferred.

EXPERIENCE REQUIREMENTS:

• Appropriate experience may be substituted for educational requirements.
• 5-7 years Senior Leadership
• Effective working knowledge of healthcare financial management, specifically medical practice accounting, third party reimbursement issues, patient flow and facilities management.

REQUIRED TRAVEL of the Local Market.

Job Type: Full-time

Salary: $150,000.00 - $175,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Spokane, WA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Healthcare Operations management: 5 years (Required)

Work Location: In person