Chief Operating Officer

Columbia CU is a full-service financial institution with $2.3 billion in assets, over 100k members and we pride ourselves in our commitment to “Making Life Better” in the communities we serve.  Since 1952, our commitment toward “Making Life Better” has earned us accolades and we are honored to be the recipient of several local community recognitions:

• Best of Clark County Award / The Columbian - 2008-2023
• Best in Business Award / Vancouver Business Journal - 2013-2023
• Corporate Philanthropy Award / Portland Business Journal - 2017-2023

Vision: The most trusted, respected, and sought-after financial institution, providing innovative solutions and support for our employees, members, and communities we serve.

Mission: Bringing people together to make life better for themselves and their communities. 

Value Proposition: Earning your trust with knowledgeable people and digital options so you can bank “Columbia” how and when you want.

Leadership Philosophy: Leaders at Columbia CU inspire enthusiasm and accountability that drive our mission. Leaders build engagement and communicate honestly and openly. By rallying everyone around our shared vision, Leaders model and expect the best from individuals and teams.

People - We have a passion for helping each other and our members.

Community - We have a passion for contributing to the success and growth of the communities we serve.

Financial Wellness - We have a passion for providing the financial education, tools and assistance that create financial wellness and stability for our organization, each other, our members and the communities we serve.

• Executive Benefits Package
  • 100% paid Medical, Dental, Vision - eligible the 1st of the month following hire date.
  • Accrued PTO, Accrued Extended Sick Time and 11 Paid Bank Holidays
  • 401k Match- 100% match up to 6% employee contribution
  • & More 

Consults with the CEO on strategic planning and the prioritization of organizational initiatives. Works with the CEO to coordinate and implement the strategies and initiatives approved by the Board of Directors and/or the CEO. Develops and makes recommendations regarding operating procedures to increase profits and/or make the organization more efficient. Directs the operations of the branches, support services, member services, and general services. Ensures positive interactions with members through their preferred communications channels and using language they understand to ensure a positive member experience. Ensure branch and department goals are obtainable, and established to reflect the credit union’s strategic plan.

ESSENTIAL RESPONSIBILITIES: 

• In consultation with the CEO, provides insight and collaboration on organization-wide strategic planning and the prioritization and scheduling of strategies and initiatives.
• Remains current with policies, practices and trends within the credit union, with the competition and the financial industry and uses that knowledge to create competitive advantages to the credit union.
• Responsible for maximizing operations efficiencies and resolving operational concerns in a timely manner.
• Responsible for overall administration of Branch & Call Center Operations, Retail Support, Member Services, and General Services.
• Promotes communication and information flow among senior team, management and staff.
• Develops, administers and monitors programs to ensure compliance with laws, regulations and rules that govern the credit union’s operations and product offerings.
• Represents the credit union and assists in negotiations on all properties owned and leased. Responsible for new construction, maintenance, remodels and security.
• Advises, negotiates, manages and administers credit union contracts in areas of responsibility.
• Serves as a member of the Asset Liability Committee, Retirement Benefits Committee, Loan Review Committee, Executive Loan Committee, and Loan/Deposit Pricing Committees. Chairs the Policy Review Committee.
• Partners with other Senior Team Leaders for the strategy, design, and engagement of Columbia Credit Union’s member experience.
• In collaboration with the Executive Management Team, the position establishes the overarching vision and defines organization-wide strategic initiatives.
• Establishes strategic relationships with key vendors; consults and maintains existing relationships with relevant vendors.
• Maintains knowledge of industry trends, technology, innovations and member adoption behavior to anticipate and proactively meet member needs.
• Maintains an awareness of new trends, developments in retail products, and in-depth knowledge of competitor’s products/offerings.
• Implements, monitors, and revises procedures relative to areas of supervision to comply with credit union policies and governmental rules and regulations.

REQUIREMENTS:

• Bachelor’s degree with a minimum of 10 years of successful, progressive experience in management within a financial services environment.
• Excellent verbal and written communication; strong sales and management skills with a professional attitude and the ability to handle difficult situations effectively.
• Superb leadership, interpersonal, problem-solving and decision-making skills.
• The ability to formulate, establish and implement strategic goals at the corporate level.
• A record of delivering a wide variety of high quality, cost effective and timely business solutions.
• Effectively handles risk and steps up to handle tough issues.
• Demonstrated success managing projects, employees and resources.
• Strong analytical and organizational skills, ability to function in a goal-oriented atmosphere.
• In-depth knowledge of all applicable laws and regulations.

COMPENSATION

• Anticipated Hiring Rage: $270,000.00- $330,000.00
• Eligible for annual Back Office Incentive 

Columbia Credit Union follows all required COVID 19 health protocols

Equal Opportunity Employer/AA