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Form of workJob Description
Description
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
The Chief Operating Officer plays a key role at Resolution Project in helping shape and deliver on the strategic imperatives of the organization. Reporting to the CEO, the COO is a member of a 6-person leadership team and has primary responsibility for the organization’s business operations, programmatic efforts, financial management, staff performance, and goal setting. This role works closely with the CEO and leadership team to determine strategies to best fulfill the organization's mission. Currently, two strategic priorities include Resolution’s geographical expansion to opening an office overseas in 2024, and is in the process of a partial integration with a peer organization that was acquired in the fall.
Key Responsibilities
This position directly manages four people (Director of Finance, Director of Programs, Director of Development, Operations/HR Manager). The work of the COO falls into four main categories:
Leadership
- Lead the New York City office
- Establish and reinforce organizational culture
- Drive strategic planning
- Prepare agenda for and lead staff leadership team meetings
- Participate in and report out at Board Meetings
- Join Executive Committee meetings
Business Operations
- Develop scopes of work and manage deliverables for external partnerships
- Oversee and ensure accuracy of payroll, employee benefits, business insurance. Ensure compliance with all labor law and employment practices
- Oversee process for performance evaluations and compensation review. Support recruitment and talent retention strategies.
- Handle all contracts, including grant agreements, business and vendor contracts, subcontracts, and other agreements. Review all legal documents and work with outside counsel, as needed
- Manage physical facilities and assets
- Identify, select, and work with consultants (e.g. legal, financial, HR) to supplement expertise when necessary
Finance
- Monitor organization’s financial performance and work with Director of Finance to develop long range financial plans that align with the organization's strategic priorities
- With the Director of Finance and CEO, develop annual, multi-year, and project/grant budgets
- Monitor restricted funds usage
- Monitor monthly and annual financial reporting, including the conduct of an annual audit
- Review and approve financial transactions
Programs & Development
- Manage the work of the Programs teams, ensuring that they work with clear guidance on advancing the organization's mission
- Monitor team performance, track progress on new initiatives, and support adequate resourcing needs for the teams’ priorities
- Help establish and track progress towards organization-wide fundraising goals
- Actively participate in the development of funding proposals and new initiatives
- Engage with external stakeholders around organizational impact and plans for the future
Skills, Knowledge and Expertise
- 10 + years of significant professional experience in operations and management, preferably in a non-profit setting and minimum of 5 years in a senior leadership role
- A strategic thinker who understands how operations and finances support the broader mission of the organization
- Depth of experience in managing teams, supporting cross-functional collaboration, developing staff, and setting clear goals
- Experience in software platforms, community building, nonprofit management
- Ability to forecast financial models, control expenses, while supporting organizational growth
- Experience in nonprofit financial management; experience with government contracts, a plus. Knowledge of GAAP and accrual-based accounting practices. Experience with annual audits
- Experience in revenue development strategies, including earned revenue and/or fundraising strategies
Benefits
Resolution does our best to provide a competitive benefits package to our team. We have standard 35-hour work weeks with the ability to schedule to work half-day Fridays year-round. Full-time Resolution staff members have access to a range of health plans as well as coverage for dental, vision, life, and disability insurance, 100% paid for full-time staff. Full-time staff also have access to generous paid time off, a 401k match, and robust professional development opportunities. In addition, employees may opt into FSA, HSA, TransitChek, and other voluntary insurance policies.
