Lead Analytics Consultant-Chief Operating Office-Shared Services

About this role:

Wells Fargo is seeking a Lead Analytics Consultant in COO, as part of Shared Services - Complaints, Redress and Remediations (CRR). Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• The individual is expected to analyze data, identify emerging issues, hone in on areas of opportunities, and ensure the organization has meaningful and relevant metrics that allows stakeholders to reach decisions and next steps.
• Partner with the SSO Enterprise Functions to identify topics and themes for analysis.
• Need to interpret complaints data, perform qualitative and quantitative analysis of customer complaints, present insights, and make recommendations.
• Responsible for CRR’s Reporting & Analytics in PowerPoint decks, business analysis and presentations - including visualization.
• Proactively contribute to the content and presentation of the monthly decks and executive reporting.
• Interpret complaints and other data relating to customer’s experience.
• Partner with Customer of Excellence Data and Analytics (CEDA) on developing and/or enhancing existing dashboards and metrics for COO Shared Services Operations.
• The incumbent will be responsible for ad-hoc reporting requests, consolidating and reporting upon complaints Root Cause Analysis Standards (RCA)
• Provide feedback and recommendations to the Enterprise Complaints Redress (ECR) office on policy, standards, procedures, ECR tools, and taxonomy
• Prepare accurate ad hoc complaints reporting and analysis when required by key partners or management

Required Qualifications:

• 5+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong presentation skills, with the ability to articulate complex issues concisely to an executive audience
• Excellent verbal, written, and interpersonal communication skills - ability to communicate effectively to audiences with varying levels of management
• Experience developing cross-functional partnerships and collaborating with other business and functional areas.
• Strong analytical and statistical skills with proven ability to process data into meaningful information
• Additional keys to success in this role are excellent attention-to-detail and storytelling.
• Ability to translate and summarize complex data into understandable, actionable information and recommendations
• Knowledge of the Complaints space, with focus on meeting Enterprise Complaints Standards via actual work output to meet operations needs.
• Self-starter, ability to drive independently
• Excellent organizational skills, keen attention to detail with the ability to multitask
• Eagerness to contribute collaboratively on projects and discussions
• Proficiency in SQL, SAS, and other tools to support data mining and analytics insights
• Advanced proficiency in Excel, PowerPoint, Tableau, preferred

Job Expectations:

• Ability to work on-site
• This position offers a hybrid work schedule.
• Ability to travel up to 10% of the time
• This position is not eligible for Visa sponsorship

Locations:

• 11625 N Community House Rd CHARLOTTE, NC 28277
• 150 E 42nd St NEW YORK, NY 10017
• 550 S 4th St MINNEAPOLIS, MN 55415
• 11601 N. Black Canyon Hwy Phoenix AZ
• 4101 Wiseman Blvd San Antonio, TX 75251
• 800 S. Jordan Creek Pkwy Des Moines, IA 50266
• 1305 W 23rd St, Tempe, AZ 85282

Pay Range:

New York – New York Pay Range: 115,900.00 - 206,100 Annually

Job Title Officer title

• Lead Analytics Consultant -Vice President

Pay Range

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.