Interim Chief Operating Officer

The Class is a mindful wellness company with a global digital presence, and studio operations in NY and LA.

We’re searching for an Interim Chief Operating Officer (COO) to join us in our mission to improve mental and physical well being.

• Responsible for day-to-day operations at The Class, ensuring that all departments are functioning smoothly and efficiently, while managing resources, optimizing processes, and implementing systems to improve productivity.
• Work closely with the CEO and the executive team to develop and execute the company's strategic roadmap (currently managed with an OKR framework), and launch new lines of business.
• In partnership with our fractional finance and accounting firm, you’ll own the business model and oversee and administer financial and business management, including our budgeting, forecasting, and expense control.
• Work closely with the Fractional Chief People Officer (CPO) on strategy and implementation of recruitment, talent development, and performance management for a team of 30+ full and part-time employees. Provide leadership, guidance, and mentorship to help team members grow and succeed in their roles.
• Manage the Marketing and Retail and Commerce teams. Our Marketing team cuts across paid media and customer acquisition, customer retention, creative services, and PR. Our Retail and Commerce team encompasses brick and mortar, digital product development, marketing, and fulfillment.
• Responsible for the in-studio operations team for our studio locations in Los Angeles, and NYC (Tribeca).
• Manage the Fractional CTO, with oversight into all technical and production activities of the business, including software architecture and engineering, UI/UX, live streaming and VOD video production, etc.
• Partner with company counsel and Fractional CPO to identify and mitigate operational risks, and ensure compliance with relevant global regulations and industry standards. Develop and implement policies and procedures to promote a culture of accountability and adherence to best practices.
• Scale operations to support the company's expansion, whether through hiring additional staff, implementing new technologies, or expanding infrastructure.
• Lead communication with investors: provide updates on operational performance, explain strategic initiatives, and address any concerns or questions.

• Minimum of 10 years of hands-on leadership experience in operations management, preferably within the fitness or wellness industry.
• Proven track record of driving business growth, optimizing operational efficiency, and enhancing customer experience.
• Exceptional analytical and problem-solving skills, with the ability to make data-driven decisions and adapt to changing market dynamics.
• Experience managing physical and digital retail spaces, and scaling digital platforms.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders, and effectively collaborate with team members across the business.
• Experience developing and launching substantial new business initiatives while simultaneously managing and growing existing business lines.
• Experience working with creative and aesthetically/ brand focused business leaders.
• Previous experience with leadership responsibilities for venture backed businesses.
• Experience working in fast-paced, creatively focused businesses.
• Familiarity and comfort with the concepts of mindfulness.
• Location: This role is based in New York City and will work a hybrid schedule, working out of our NYC office (Tribeca) 3 days a week.
• Interim-to-Permanent: The COO will join on an interim basis with the possibility of converting to a full-time employee.

Salary
The approximate salary range for this position is $200,000 –$250,000. The exact salary offered may vary based on job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education and training, business needs and market demands.
To Apply

Application deadline: April 3, 2024

If you are interested, please apply with a resume and a note outlining the value you think you can bring to the role.

The Class provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.