Charter Services Representative

The Charter Services Representative is responsible for coordinating all booked charter trips in the Airshare Charter Department.  As a part of the Charter Services team, they will work with the Retail and Wholesale Charter team to coordinate post booking requirements to include but not limited to trip booking, credit card authorizations, and invoicing requests, updating and maintaining passenger information, passenger requested services, coordination with clients, flight following, and trip follow up.  Charter Services will also be the primary liaison for Airshare Supplemental Lift sourcing needs.

ESSENTIAL DUTIES

• Work in support of the Retail and Wholesale charter sales teams
• Coordinate payments for charter trips including CC Authorizations, invoice requests, and post trip supplemental billing needs
• Manage charter trips once booked including updating passengers as well as passenger service requests, pre-trip reviews, flight following, and post trip reviews
• Coordinate Airshare Supplemental Lift Needs to include pricing options on the Airshare Fleet as well as sourcing off fleet aircraft to fill demand needs
• Additional responsibilities as required

Qualified candidates will have preferred 2+ years of business aviation experience, preferably in aircraft scheduling, customer service, or sales.  They will have excellent written and verbal communication skills and must be willing to work non-traditional schedules, including early morning/late evening shifts as well as weekend and holiday work (schedules are set in advance).  On-call work may be required.

• Flexible schedule to include weekends and holidays
• Must be willing to work independently as well as within a team 
• Must be able to multitask in high-stress situations
• Ability to communicate with clients effectively and clearly
• Exceptional oral and written communication skills
• Excellent problem-solving and negotiation skills
• Must be self-motivated, outgoing, and well-organized
• Previous aircraft scheduling/sales experience preferred
• Proficient in MS Office Suite required
• Previous experience with Aircraft scheduling and quoting software is preferred (Current systems include Avianis, Operator, and SchedAero/Avinode)
• Previous experience with Salesforce is preferred

BENEFITS AND PERKS

• Medical, dental and vision insurance – if you choose to participate, coverage will commence on the first day of the month following your date of hire
• Airshare offers a no cost medical and dental option at the employee level
• Optional supplemental insurance benefits (accident, hospital indemnity, critical illness, life, short-term/long-term disability, fertility, and pet)
• Paid Parental Leave
• Company paid term life insurance equal to 1.5 times your annual salary
• Two 401(k) retirement plans with employer match – you will be eligible to participate on the first of the month following 30 days of employment
• Combined paid vacation/sick time (PTO) accrual of 15 days per year
• 12 holidays per year
• Access to relocation flights
• FREE Full Size on-site Gym with locker rooms and Sauna
• Group Fitness Classes and various activities (pickleball, running club, ping pong, etc.)
• FREE Access to Bicycle sharing
• Indoor and Outdoor Common areas with WIFI
• On-site café and Food Truck Wednesdays
• Amazon Delivery lockers
• Covered Parking