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Form of workJob Description
Essendant is a purpose-driven company that reaches beyond business goals to define its success within commerce today. We support our associates, customers and communities – our core values and guiding principles shape what we aspire to do. Integrity, Collaboration, Customer-Centric, Embrace and Drive Change are our core values that serve as the foundation of our pathway to success. Diversity, Equity & Inclusion, Giving Back, Associate Safety, and Accountability are our guiding principles that motivate us to focus on creating a safe and rewarding experience. Essendant is a leader in supporting the supply chain industry and has been in business for 100 years to deliver the best practices for our customers and associates. Join us at Essendant, the better way to commerce.
Major Responsibilities:
- Apply and balance, in SAP system, dealer payments to detailed open receivable items according to the remittance. Payments must be applied accurately and timely.
- Work with Credit department when question arises on customer account through research and analysis of payments.
- Manage deduction process by analyzing customer accounts where short payments have been taken. Ensure proper recording the.
- Respond to customer inquiries sent to the AR Check Remittance or calls received this includes but is not limited to reissuance of statements, credit memos, or invoices, and issuance of adjustments.
- Provide information to internal and external customers by verifying understanding of request; answering questions; offering assistance.
- Improve quality results by evaluating processes; recommending changes.
- Attend trainings as needed to perform job duties
- Understand and demonstrate Essendant’s Core Values.
- Perform other duties as assigned.
Skills/Knowledge Required:
- Intermediate Excel skills to download remittance information and analyze account detail.
- Basic to intermediate knowledge of SAP.
- Strong attention to detail
- Intermediate problem solving skills to analyze account detail and payment information.
- Intermediate organizational skills with ability to multitask and prioritize.
- Strong customer service skills.
- Excellent communication skills; written and verbal.
- Intermediate Abode skills
Education and Experience:
- High school diploma or equivalent
- Minimum of 2 years of experience in accounts receivable/Cash Application required, or four years of related experience preferred
- Minimum of one year experience in Customer Service, two years preferred
- Health benefits (Medical, Dental, Vision)
- 401k with matching
- Company Holidays
- Overtime Pay for hourly employees
- Paid Vacation, Floating Holidays, and Sick Time
- Maternity and Parental leave benefits
- Employee discount
- Tuition Reimbursement
- Employee Assistance Program
Essendant drives to be inclusive and celebrates diversity by starting with our associates. We are an Equal Employment Opportunity employer that is committed to building a diverse and inclusive environment. We strongly encourage candidates to apply for opportunities, even if you do not believe you meet every one of the qualifications described. At Essendant we are building an elevated community by creating a safe and supportive work environment. We prohibit discrimination and harassment of any kind, including or based on age, race, color, disability, ancestry, religion, sex, gender identity or expression, sexual orientation, pregnancy, marital status, national origin, protected veteran status, or any other characteristic protected by federal, state, or local laws. People are what drives our company. We are one team with endless possibilities. We are Essendant.
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