Cash Application Specialist

Summary:
Post monies received from customers to their accounts. Ensure amounts posted into the company’s ERP system balance to the amounts deposited into company bank accounts. Meet Cash Application Service Level Agreements (SLAs) as set by the company. Duties include accurate and timely posting of cash received daily, and balancing amounts posted in the ERP system with the various bank deposits.

Essential Job Duties and Responsibilities:

• Accurately post into the company’s ERP system monies received from customers.
• Ensure amounts posted balance to the amounts deposited into company bank accounts.
  • Provide daily/weekly/monthly updates to management as requested.
• Log and maintain all remittance advice provided by customers.
• Contact customers for remittance advice when necessary.
  • This may include, but is not limited to, pulling remittance advice from customer “portals” to ensure correct application of customer payments.
• Pull remittance advice from customer and/or company credit card payment processing tools to ensure timely receipt of credit card payments and correct application.
• Document notes related to short pays and disputes in the customer comments section of the ERP system. Notify the collection team of material short pays and disputes.
• Collaborate with internal team members to resolve Cash Application issues.
• Process adjustments to customer accounts in accordance with company policy and/or as instructed by management.
  • Inform management of adjustment requests not in compliance with the company’s Risk Management Protocol (RMP).
• Maintain records pursuant to company Work Instructions to ensure deposits are tracked by date and type (Lock Box, ACH, etc.).
  • Ensure these records are updated daily to ensure compliance with SLAs.
• Communicate charge backs (ex. NSF checks) to management and the collection team immediately.
• When directed by management, review past payment applications to ensure accurate posting.
  • This can include, but is not limited to, pulling check copies and other remittance documentation.
• Answer customer questions regarding payment application.
• Escalate problematic issues related to Cash Application to management.
• Other duties as assigned by management.

Experience and Competencies:

• Minimum one year experience in a similar Cash Application role.

• Administrative skills and experience.
• Customer Service
• Attention to detail and ability to work independently
• Organized with the ability to multi-task in a fast-paced environment
• Excellent verbal and written communication skills
• Personal computer skills, strong typing ability and knowledge of Microsoft Office