Case Worker

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.
Newly Proposed Salary Range: $ 45,329.00 - $ 52,128.00 (Annual)
Adult Protective Services (APS) is mandated by the State of New York to provide social, legal and protective services to individuals 18 years of age and older, who because of mental or physical impairments are unable to meet their essential needs for food, shelter, clothing, or medical care, secure benefits and entitlements or protect themselves from physical or mental injury, neglect, maltreatment, or financial exploitation; are in need of protection from actual or threatened harm, neglect or hazardous conditions and have no one available who is willing and able to assist them responsibly.
Four of APS’ units deliver specialized services: Undercare, Assessment, Eviction and Preventive Service Program. The Undercare Unit is responsible for the processing of client’s cases for APS’ services. Assessment Unit is responsible for conducting assessment within 60 days of the referral, determining eligibility for APS services, developing service plans. Eviction Unit operates pursuant to an agreement with the NYC Department of Investigation Marshals Bureau. Preventive Service Program (PSP) is responsible for maintaining services and monitors stabilized cases with the assistance of community resources by conducting field visits every four months.
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*ADDITIONAL COMPENSATION*
Newly hired Caseworkers are now eligible to receive a bonus of up to $6000 during a two-year period between April 2024 to March 2026. Caseworkers hired and onboarded by April 1,2024 and who remain active on payroll through this period will have the opportunity to earn up to four (4) bi-annual $1,500 bonus payments, for a possible maximum of $6,000. Criteria are that staff remain on active status during the entirety of each six-month period listed here:
*RETENTION BONUS*
- April 1, 2024 - September 30, 2024
- October 1. 2024 - March 31, 2024.
- April 1, 2025 - September 30, 2025.
- October 1, 2025 - March 31,2025.
*ASSIGNMENT DIFFERENTIAL*
APS CASEWORKERS RECEIVE A YEARLY DIFFERENTIAL OF $3,799.
Adult Protective Services (APS) is recruiting ninety-eight (98) Caseworkers for various field offices, who will:
Field Operations Unit

• Provide health-related and social services to consumers, who are risk or are involved in evictions.

• Conduct home visits to consumers designated for monthly visits. Inspect home environments to assess and determine service needs.

• Interview consumers, relatives, neighbors, and other agency staff regarding the physical, social, emotional, and financial problems of APS’ consumers to formulate an initial or on-going service

plan including counseling.

• Perform initial and on-going medical and social services assessment of consumers confronted with imminent danger or risk situation to resolve emergencies and stabilize consumer’s condition in

accordance with established policies and procedures.

• Prepare referrals for services including court petitions to the Office of Legal Affairs for the appointment of article 81 Guardian Ad Litem referrals and temporary restraining orders. Refer

customers for services not available through APS.

• Prepare reports on work activities, documenting information on APS cases, referrals processed, cases closed and transferred cases to other services programs.

• Testify in court hearing and other formal proceedings to provide information upon which judgements regarding customers and their situation can be made.

Central Intake Unit

• Receive referrals of potential clients.

• Conduct customer intake interviews using appropriate scripts, forms, procedures, and interviewing techniques.

• Establish potential customer’s eligibility for APS through history taking, conferring with consultants, community resources and other agencies to provide requisite services.

• Provide linkages to case work unit and other HRA, community and outside agencies to enable clients to receive services.

Borough Field Caseworker

• Conduct mandated and as needed home visits to prospective family home providers to complete home evaluations and assist them in establishing eligibility for a state license; obtains required

documentation for submission to the State to determine eligibility and verification of information.

• Interface and maintain liaisons with cooperating external agencies and community organizations to monitor and ensure the services being provided for DVPHA residents are appropriate for the

resident’s needs.

• Provide initial orientation for the prospective provider and family concerning program mandates and HRA policy and procedure; provides ongoing instruction in changes and monitor compliance

of licensed providers with State regulations.

• Perform a thorough analysis of new resident needs by conducting an in-depth interview to ensure the appropriate placement into family homes and ultimately participates in the development of the resident’s Individual Service Plan to ensure that the needs of the resident are being accomplished.

• Conduct collateral visits to the aftercare, day program, etc. in which the DVPHA residents are involved to evaluate the level of client care and services being provided.

• Prepare reports, letters, memos, narratives, and statistical reports within required deadlines while adhering to State regulations and to document the progress of the DVPHA residents and to evaluate the need for alternate placement; compiles monthly caseload productivity statistics and verifies Special Needs expenditures and monthly fieldwork expenses.

• Assist in the resolution of problematic situations regarding SSI benefits, public assistance and Medicaid by contacting the appropriate agency.

• Ensure the validity of State licenses for family home provider and initiates the application for renewals when notified via the DWELL system and assists in closing enforcement action due to

unsatisfactory performance or client problems.

• Maintain client records, admissions, transfers, and discharges with the use of the DWELL tracking system.

• Consult regularly with Unit Supervisor to ensure the appropriate services are being rendered especially in complex multi-situational cases and emergency situations and gives input regarding

the effectiveness of current procedures and recommends new needs or revisions; accompanies the Unit Supervisor to seek corrective action for homes which are deemed unlicensed by the State.
Home/field visits are mandated for all caseworker positions. Caseworkers will be expected to routinely (i.e., multiple times per week) be in the field conducting home and field visits.
Various Field Offices:
Manhattan South
400 8th Avenue
New York, NY 10001
Manhattan North
400 8th Avenue
New York, NY 10001
Queens
165-08 88th Avenue
Jamaica, NY 11432
Brooklyn North
250 Livingston Street
Brooklyn, NY 11201
Brooklyn South
250 Livingston Street
Brooklyn, NY 11201
Bronx
2500 Halsey Street
Bronx, NY 10472
Staten Island
215 Bay Street
Staten Island, NY 10301
Central intake
109 East 16th Street
New York, NY 10003