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Position: Case Manager
Department: Supportive Services for Veteran Families
Reports to: Program Manager
Pay Status: FTE - Salary
Location: NH statewide
The Job:
Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed Case Manager to help further our mission.
Job Summary:
Provide case management for a VA funded Housing First grant working to achieve housing stability with veteran households. This position is responsible for creating linkages with VA and community-based resources, coordinating community efforts and providing advocacy efforts for participants in Harbor Homes' Supportive Services for Veterans Families program.
About Harbor Care:
Harbor Care, formerly known as Harbor Homes and the Partnership for Successful Living affiliates, is an innovative health and human services non-profit organization that provides housing, healthcare, home health, behavioral.
health, addiction treatment, and more in collaboration with many community partners.
Harbor Care is the new shared name of Harbor Homes, Keystone Hall, Healthy at Home, the Harbor Care Health and Wellness Center, and the Southern NH HIV/AIDS Task Force. We offer many programs specifically focused on our Military Veteran and homeless populations. Harbor Care integrates stable housing with vital supports such as: primary, dental, and mental health care, substance misuse treatment, employment services, and other wraparound supports proven to
end homelessness, help change and save lives.
Benefits:
At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include: Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more. To promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee
Assistance Program to help support them and their families to handle life's challenges.
Requirements
Job Summary:
Direct Service:
Provide strengths-based case management to SSVF households as assigned. Case management includes, but not limited to: screening, intake, assessment, individual service plan development, budgeting, monitoring, linkages to appropriate community resources, follow-up, advocacy, appropriate discharge,
and tracking client outcomes.
Monitor the participants progress on the Individual Service Plan and amend or extend the plan as needed to ensure that participants achieve their housing stabilization goals.
Maintain precise and accurate documentation of case management services, including client files, case notes and entries into the Homeless Management Information System (HMIS)
Adhere to the policies and procedures outlined in the SSVF Program Manual
Adhere to client confidentiality requirements and standards.
Be a representative of, and coordinate with providers through Harbor Care
? Continue to acquire professional education and development in best practices relevant to veterans and the homelessness experience.
? Participate in all SSVF team meetings, relevant regional meetings, webinars and trainings.
? Outreach to identify veterans experiencing homelessness and link to housing resources
? Maintain current calendar of all professional activities in Outlook.
? Coordinate with Outreach Lead, Community Data Specialist and Housing Navigator as appropriate to meet veteran needs.
? Assist with transportation, when necessary, Community Organizing.
? Participate in the Continuum of Care within their region, Coordinated Entry local service delivery area meetings, statewide Ending Veteran Conferences calls and local case conferencing.
Establishes and maintains collaborative working relationship with community and VA resources.
Performs other related duties as assigned by Program Manager
Basic Qualifications:
Educational and Professional
Bachelor's degree, in social work or behavioral science preferred.
One to two years of previous experience in adult case management.
Working knowledge of community resources as they relate to homelessness and veterans.
History working with vulnerable/homeless populations.
Experienced with Microsoft Office (Word, Excel, PowerPoint), Outlook, Internet
Knowledge/Abilities/Requirements
Strong writing, reading, listening and speaking communications skills.
Ability to set and observe appropriate boundaries with clients.
Able to maintain a professional, customer service-oriented attitude at all times.
Strong team/ consensus building skills.
Ability to meet with households with diverse needs and challenges.
Display a high level of initiative, effort and commitment towards completing assignments efficiently.
Able to meet a flexible work schedule.
Be aware of and adhere to all HIPAA rules and regulations and must be an active participant in safety.
measures for ensuring confidentiality of information as it relates to clients and this agency.
Ability to work independently.
Clean Driving Record
Other Core Competencies expected: time management, attention to detail, crisis management, interpersonal skills, reliability, collaboration, initiative and community organizational understanding.
Preferred Qualifications:
Military Veteran, military spouse or a Gold Star family member status is preferred.
Harbor Care's Commitment:
Model and enforce the "Red Carpet Treatment" among staff and clients comprised of the following:
Earn our clients' trust.
Build long-term relationships.
Give Clients the best possible experience to make them feel like they're coming to a place they belong.
Provide the best quality of service.
Treat every Client with dignity and respect with each encounter.
You will prioritize communication from any Harbor Care employee seeking help for a client.
Harbor Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Position: Case Manager
Department: Supportive Services for Veteran Families
Reports to: Program Manager
Pay Status: FTE - Salary
Location: NH statewide
The Job:
Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed Case Manager to help further our mission.
Job Summary:
Provide case management for a VA funded Housing First grant working to achieve housing stability with veteran households. This position is responsible for creating linkages with VA and community-based resources, coordinating community efforts and providing advocacy efforts for participants in Harbor Homes' Supportive Services for Veterans Families program.
About Harbor Care:
Harbor Care, formerly known as Harbor Homes and the Partnership for Successful Living affiliates, is an innovative health and human services non-profit organization that provides housing, healthcare, home health, behavioral.
health, addiction treatment, and more in collaboration with many community partners.
Harbor Care is the new shared name of Harbor Homes, Keystone Hall, Healthy at Home, the Harbor Care Health and Wellness Center, and the Southern NH HIV/AIDS Task Force. We offer many programs specifically focused on our Military Veteran and homeless populations. Harbor Care integrates stable housing with vital supports such as: primary, dental, and mental health care, substance misuse treatment, employment services, and other wraparound supports proven to
end homelessness, help change and save lives.
Benefits:
At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include: Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more. To promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee
Assistance Program to help support them and their families to handle life's challenges.
Requirements
Job Summary:
Direct Service:
Provide strengths-based case management to SSVF households as assigned. Case management includes, but not limited to: screening, intake, assessment, individual service plan development, budgeting, monitoring, linkages to appropriate community resources, follow-up, advocacy, appropriate discharge,
and tracking client outcomes.
Monitor the participants progress on the Individual Service Plan and amend or extend the plan as needed to ensure that participants achieve their housing stabilization goals.
Maintain precise and accurate documentation of case management services, including client files, case notes and entries into the Homeless Management Information System (HMIS)
Adhere to the policies and procedures outlined in the SSVF Program Manual
Adhere to client confidentiality requirements and standards.
Be a representative of, and coordinate with providers through Harbor Care
? Continue to acquire professional education and development in best practices relevant to veterans and the homelessness experience.
? Participate in all SSVF team meetings, relevant regional meetings, webinars and trainings.
? Outreach to identify veterans experiencing homelessness and link to housing resources
? Maintain current calendar of all professional activities in Outlook.
? Coordinate with Outreach Lead, Community Data Specialist and Housing Navigator as appropriate to meet veteran needs.
? Assist with transportation, when necessary, Community Organizing.
? Participate in the Continuum of Care within their region, Coordinated Entry local service delivery area meetings, statewide Ending Veteran Conferences calls and local case conferencing.
Establishes and maintains collaborative working relationship with community and VA resources.
Performs other related duties as assigned by Program Manager
Basic Qualifications:
Educational and Professional
Bachelor's degree, in social work or behavioral science preferred.
One to two years of previous experience in adult case management.
Working knowledge of community resources as they relate to homelessness and veterans.
History working with vulnerable/homeless populations.
Experienced with Microsoft Office (Word, Excel, PowerPoint), Outlook, Internet
Knowledge/Abilities/Requirements
Strong writing, reading, listening and speaking communications skills.
Ability to set and observe appropriate boundaries with clients.
Able to maintain a professional, customer service-oriented attitude at all times.
Strong team/ consensus building skills.
Ability to meet with households with diverse needs and challenges.
Display a high level of initiative, effort and commitment towards completing assignments efficiently.
Able to meet a flexible work schedule.
Be aware of and adhere to all HIPAA rules and regulations and must be an active participant in safety.
measures for ensuring confidentiality of information as it relates to clients and this agency.
Ability to work independently.
Clean Driving Record
Other Core Competencies expected: time management, attention to detail, crisis management, interpersonal skills, reliability, collaboration, initiative and community organizational understanding.
Preferred Qualifications:
Military Veteran, military spouse or a Gold Star family member status is preferred.
Harbor Care's Commitment:
Model and enforce the "Red Carpet Treatment" among staff and clients comprised of the following:
Earn our clients' trust.
Build long-term relationships.
Give Clients the best possible experience to make them feel like they're coming to a place they belong.
Provide the best quality of service.
Treat every Client with dignity and respect with each encounter.
You will prioritize communication from any Harbor Care employee seeking help for a client.
Harbor Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
