A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and the greater New York Area.
The Role
- Establishes professional relationships with clients; engages them in permanency services and ensures client confidentiality.
- Reviews all documentation establishing clients' eligibility for the program and pre-screen for non-shelter alternatives.
- Creates and maintains client files.
- Conducts initial intake and psycho-social assessment of clients' and clients' families' needs and periodic re-assessments.
- In collaboration with clients, prepares initial and periodic revisions of independent living plans including short-term and long-term client goals.
- Assists clients in attaining their goals by referring them to permanent housing opportunities, identifying and locating community resources for clients, and making referrals to appropriate services
- Works with clients to break through barriers to client goals, and assists clients in advocating for themselves and in moving toward self-sufficiency.
- Monitors clients' progress toward their goals (dates achieved) via regularly scheduled contact and document via progress notes.
- Follows up with clients and with referral organizations regarding client contact and progress with referral organization.
- Provides all required information for weekly/monthly/quarterly/annual reports.
- Acts as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, childcare, housing, legal issues, etc.
- Someone with a High School Diploma or equivalency and 2+ years of case management experience.
- Associate Degree with One-Two (1-2) years of case management experience
- Bachelor’s Degree with at least One (1) year of case management experience.
- Ability to consistently maintain required documentation.
- Ability to maintain confidentiality.
- Working knowledge of NYC's diverse network of community resources