Sos Case Manager

POSITION/ TITLE: Case Manager – SOS Team

SUPERVISED BY: Director Safe Options Support Team

JOB DESCRIPTION:

Under the general supervision of the Director for the Safe Options Support (SOS) Critical Time Intervention (CTI) Team, the Care Manager (CM) will provide comprehensive care to street homeless individuals. The Case Manager’s role will involve community outreach via van or foot patrols to identify, engage and assist homeless persons who are experiencing unsheltered homelessness, living on the street, in encampments, abandoned buildings, or other unsheltered situations (will include outreach to homeless persons with mental illness or substance use disorders.), coordinating participants needs before and after their move from street to home, enhancing their daily living skills, accompaniment to appointments, and advocating on their behalf when faced with discrimination or healthcare inequities. Member choice, harm reduction, non-coercion, flexibility, and person-centered care are essential elements of the SOS program model and should be front and center of the care delivered by the Case Manager. Street outreach duties encompass outreach attempts, contact, engagement, enrollment, navigation, warm-handoff, and re-engagement, crisis intervention, provision of basic needs, facilitation to access emergency shelter, transportation, and service linkage. This position at HONOR works as part of a larger interagency team to coordinate outreach services and housing placement for persons who are on the streets or homeless within the shelter systems. The SOS teams will continue to follow participants for several months after housing placement to ensure their stability, independence, and wellbeing in their new community. The role will require field-based work throughout Orange and Dutchess Counties and must be flexible with schedule to meet the needs of the program / regulatory requirements and the clients, which will include evenings and weekends and periodic on-call coverage.

QUALIFICATIONS FOR THE POSITION:

(Not the Individuals Qualifications)

1. Bachelor’s degree or higher preferably in Social Work, Mental Health Counseling, Nursing or Psychology.

2. Case Management work experience in a social service agency, preferably serving a behavioral health population.

3. Ability to work in a high-risk setting, outdoors and in crisis situations.

4. Knowledge of homeless resources, Orange and/or Dutchess County shelter systems, a plus.

5. Knowledge of treatment, rehabilitation, and community support programs as they relate to recipient/residents, families, and staff.

6. Detail-oriented and have excellent organizational, communication and interpersonal skills (friendly, courteous, helpful, ability to work as part of a team).

7. Ability to develop, evaluate, implement, and modify treatment intervention to meet the needs of individual recipients.

8. Ability to function independently and have flexibility, personal integrity and the ability to work with residents, staff and support agencies.

9. Computer proficiency and good documentation skills.

10. Must have and maintain a valid NYS driver’s license.

11. Bi-lingual preferred

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Behavioral health: 2 years (Preferred)
• Case management: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person