Case Management Product Analyst

Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a System Admin today with HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a System Admin. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The System Administrator for Case Management Business Technology will assist in the in the development and implementation of the Case Management technology solutions for HCA. This position will report to the Director of Case Management Business Technology. The System Administrator will serve as a system and business process expert, coordinating both the business process functional and technical responsibilities associated with the various Case Management Services applications in HCA facilities. The System Administrator is responsible for maintaining and supporting the Case Management departmental information system and the operational goals for the assigned functional area. The System Administrator focuses on system integration, implementation, maintenance and problem solving relevant to MIDAS+, NaviHealth, InterQual, Iodine, Automations and EMR systems such as MEDITECH, Cerner and EPIC.

Major Responsibilities: 

• Plan, implement and support upgrades, configuration and customization of tools and technologies utilized by Case Management Business Technology (CMBT)

• Demonstrates a thorough understanding of the end-user environment and systems and proactively seeks methods of improvement
• Maintains integrity of system by reviewing data and system monitoring tools
• Supports the System Management policies and procedures and adheres to departmental, industry and/or regulatory standards by enforcing and documenting system policies, procedures, and methodologies
• Works directly with support, product, and vendor teams to resolve, prevent, and eliminate customer technology issues
• Provides Level II support for system users and works with IT Service Desk to coordinate internal communications and communications with the end users
• Designs, creates and maintains reports consistent with the business requirements.
• Establishes and maintains effective working relationships with the entire project team, clinical leaders, business leaders, ITG leaders, and staff.
• Interfaces with ITG to ensure standardization and compliance with best practice models, specifically as it relates to the integrity of the electronic health record and Case Management Repository.
• Professional demeanor and positive attitude; customer service orientation.
• Collaborates with Case Management Education Team to implement user training programs for new and existing end-users
• Has working knowledge of Case Management functions and offers solutions to solve business issues through the use of technology solutions
• Will engage in UAT, Regression, Integration, Smoke, and System testing
• Assist with building automation\technical strategies and frameworks based on planned and prioritized work
• Actively owns and participates in lifecycle management of assigned applications and knowledgeable of infrastructure.

Requirements:

• Bachelor's degree required
• Bachelor's degree healthcare related field preferred
• 3+ years of experience in applicable experience required
• 1+ year(s) of experience in Experience with MEDITECH or other EHR systems preferred
• 1+ year(s) of experience in Experience with technology implementations preferred
• Agile Methodology preferred
• Azure Dev Ops (ADO) preferred

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our System Admin opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.