Case Management Assistant

VEAP, a trusted community partner since 1973, provides access to healthy foods, housing stability and supportive services to families, children, seniors, and individuals who are experiencing food insecurity, high-risk of eviction or homelessness, and financial uncertainty. With nearly 3000 dedicated volunteers, serving households in Bloomington, Richfield, Edina and South Minneapolis, VEAP unites neighbors around a common goal of building stronger, more hopeful communities.

POSITION TITLE: Case Management Assistant

TYPE: Part Time/ 25 hours a week

REPORTS TO: Program Manager

SALARY: $19 - $21 per hour

ORGANIZATIONAL VISION: A thriving community where all are free to pursue their dreams!

ORGANIZATIONAL MISSION: Together we create pathways to stronger, more hopeful communities through access to healthy food, housing stability and supportive services.

POSITION OBJECTIVE:

The Case Management Assistant will provide essential front line support to the Social Services team. Leveraging their exemplary customer service skills, the Case Management Assistant will respond to participant inquiries and provide resource referrals in a supportive and welcoming manner over the phone and in person. Their strong sense of urgency will be instrumental as they help the team meet their strategic goals by initiating various tasks to maintain efficient operation of services, keeping files organized, completing and responding to requests in a timely manner, and by performing accurate data entry.

POSITION RESPONSIBILITIES:

§ Provide exemplary customer service to participants and teammates.

§ Promptly respond to participant inquiries and complete work requests.

§ Update spreadsheets as needed and complete timely and accurate data entry.

§ Process mailings and assist with file organization.

§ Assist with copying and distributing program information.

§ Perform other duties as assigned.

EDUCATION AND EXPERIENCE:

Required

§ High School degree or equivalent and at least 1 year of related experience.

§ Intermediate skills in MS Office products to include Excel, PowerPoint, Word, and Microsoft Outlook.

§ Data entry experience and experience using typical office equipment, i.e. postage machines, copier, printer.

§ Demonstrated ability to work with sensitive and/or confidential matters.

§ Detail-oriented, results-oriented, self-starter, flexible, with excellent problem solving skills, and the ability to manage multiple competing priorities.

§ Demonstrated ability to take a customer-centered approach when interacting with participants, peers, volunteers, and other staff.

§ Strong organization and communication skills both written and verbal.

§ Demonstrated ability to make decisions and act within the scope of authority.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, type, walk short distances, talk, and hear. Must be able to use a computer keyboard, and mouse. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision, ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will work in a typical office environment. The noise level in the work environment is usually moderate.

VEAP is an Equal Opportunity Employer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits Offered

· Hybrid work schedule, 5% contribution to 401K, Medical plans with health saving account options, dental plans, vision insurance.

· VEAP is committed to keeping the workload balanced and respecting the space needed to take personal time to care for your well-being.

· Flexible, family-friendly schedule with options for remote and in-person working options.

· 22 days of Personal Time Off (increases by three days each year of employment), plus 12 paid holidays and your birthday off.

· We provide medical and dental plans, some plans paid at 100%. Additional voluntary vision, and short- and long-term disability.

· 5 percent of annual salary contribution to 401(k) retirement plan starting 30 days after your hire date, immediately vested.

Application

Interested candidates should send resume and cover letter to careers@veap.org. Please send applications no later than June 26, 2024. No phone inquiries please.