Casa Program Coordinator

Salary : $72,385.32 - $87,943.32 Annually
Location : Everett, WA
Job Type: Full-Time
Job Number: 2023-01580
Department: Human Services
Division: Human Services CASA
Opening Date: 12/15/2023
Closing Date: 12/22/2023 6:59 AM Pacific
Description
Join our Human Services CASA Team!
Description:
The Office of the Court Appointed Special Advocate (CASA) has one full-time position open for Program Coordinator. The mission of the CASA Program is to recruit, train and support quality volunteer advocates for the best interests of abused, neglected and abandoned children. Our vision is for every child who needs a voice in the juvenile dependency court system to have a CASA to advocate for their best interests, a forever home, and a bright future.
In alignment with our core values, we are committed to an inclusive work environment where all employees positively impact our culture every day. Inclusion is a pillar of our program at the structural level and in our daily work with children and families. We are committed to recruiting a team that reflects and honors our diverse community.
Program Coordinators function in a supervisory capacity providing training, guidance, feedback and support to Court Appointed Special Advocate (CASA) volunteers. Program Coordinators must have excellent computer and organizational skills, the ability to multitask and be flexible to the needs of volunteers.
CASA Program Coordinators facilitate training for new volunteers, engage in community outreach and public speaking engagements and are responsible for recruitment and volunteer retention.
**This position is not open for remote or hybrid work schedules during the one-year trial service period.**
About you:
You have a passion for child advocacy, family preservation, and the CASA mission. You thrive in a team centered office environment where collaboration and teamwork are at the core of your daily work. You have held a supervisory position or have worked in the dependency arena and value the work of CASA volunteers. The successful applicant will have experience or education in human services, public relations, marketing, community relations.
Position purpose:
To provide technical guidance to and assist in the supervision of the Court Appointed Special Advocate (CASA) volunteers.
To be considered for hiring, the applicant must consent to a background check initially and every year thereafter, to include: 1) screening through the National Sex Offender registry, and
2) Child Abuse & Neglect history.
Position requires evening and weekend work.
We are proud to offer an outstanding benefit package to employees and their dependents.
You'll get PERS retirement contributions, excellent medical, dental and vision insurance, with long-term disability, life insurance, and more.
We provide:
• 40-hour work week
• 11 paid holidays
• Paid sick leave and vacation
• 2 bonus floating holidays
To be considered:
Applicants must electronically submit an application through Snohomish County's NEOGOV site by 11:59 p.m. on the closing date. A resume and cover letter are not required.
When your application is complete, verify the information and make sure there is nothing missing. Click on APPLY & SUBMIT and then click on CHECK APPLICATION STATUS. If you have problems with your application, please contact NEOGOV Applicant Support at 855-524-5627.
Anticipated hiring timeline:
1. Application received on or before 12/21/2023.
2. Initial screening for minimum qualifications and essay questions reviewed by subject matter
experts.
3. Interviews dates with the most qualified applicants is to be determined.
4. Prior to hire, candidates will need to meet all special requirements listed below.
5. Anticipated start date is to be determined.
Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.
BASIC FUNCTION
To provide technical guidance to, and assist in the supervision of, the Court Appointed Special Advocate (CASA) volunteers.
Job Duties
STATEMENT OF ESSENTIAL JOB DUTIES

1. Provides direct supervision of CASA volunteers, works with volunteers to select cases; coaches and provides feedback to volunteers; trains subordinates and volunteers; reviews work to ensure accuracy and compliance with laws, policies and established procedures; handles day-to-day volunteer questions and problems.
2. Provides quality assurance for volunteers on their caseload; performs quarterly case audits to assure documentation is in order and up-to-date, and documents have been filed and/or distributed; performs regular review of volunteers' case notes; performs other audits as directed by policy; tracks volunteer annual training hours; may provide coverage for volunteers under limited circumstances.
3. Assists staff and volunteers in preparing cases for court; supports volunteers in court hearings.
4. Assesses and interviews potential volunteers for program eligibility; monitors volunteer performance and assists in addressing crisis situations.
5. Monitors and assures volunteers' compliance with program rules; assists volunteers in preparing court reports on dependent and legally free youth; prepares and completes required and related forms, records, documents, and reports of programs activities.
6. Performs ongoing public relations work; acts as liaison between volunteers and stakeholders in the dependency system.

STATEMENT OF OTHER JOB DUTIES

1. Purchase supplies and maintain inventory for CASA-related functions and training.
2. May participate in and make recommendations regarding selection, discipline and termination of volunteers.
3. Perform related duties as required.

Minimum Qualifications
A Bachelor's degree in psychology, sociology, social work, social welfare, counseling and guidance or closely related field; PLUS, two (2) years of experience in social work, dependency, counseling, interviewing, vocational guidance or crisis intervention; OR any equivalent combination of training and/or experience which provides the required knowledge and abilities. Must pass job related tests.
PREFERRED QUALIFICATIONS
Experience with supervising volunteers preferred.
SPECIAL REQUIREMENTS
A valid Washington State Driver's License is required for employment.
Applicants must successfully pass a criminal background investigation, reference verification, polygraph examination, and a psychological examination.
Additional Information
KNOWLEDGE AND ABILITIES
Knowledge of:

• juvenile justice and the dependency system
• racial and ethnic disparities in juvenile justice/dependency arena and the factors that contribute to those disparities
• basic interviewing, assessment, and counseling techniques
• individual and group behavior
• child development and family dynamics
• trends in the social services area including trauma-informed care

Ability to:

• effectively train, coordinate and evaluate the work of volunteers
• train volunteers to effectively interview clients, determine courses of action and evaluate individual progress
• relate to and communicate with persons of diverse ages, social, economic, cultural and educational backgrounds
• establish and maintain rapport with volunteers, guide them toward positive goals using effective communication skills
• respond effectively in crisis and emergency situations
• express ideas and recommendations clearly and effectively both orally and in writing
• establish and maintain effective work relationships with justice system officials, community organizations and agency staff, associates, other county employees and the public
• maintain detailed records and prepare clear, concise written reports
• exercise initiative and judgment and make decisions within the scope of assigned authority
• read, interpret and apply work-related laws, rules and other regulations

SUPERVISION
The employee reports to the CASA Program Manager or other administrative superior as assigned. The work is performed with considerable independence in accordance with established policies and procedures.
WORKING CONDITIONS
The work is performed in the usual office environment. Some evenings and weekend work may be required.
Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.
Visit to learn more about the following benefits.
County Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement
• Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Commuting Benefits
• Employee Assistance Program (EAP)
• Partners for Health Employee Wellness Program
• Leave & Holidays

Voluntary Benefits

• Deferred Compensation 457(b)
• Supplemental Group Term Life Insurance
• Additional Accidental Death and Dismemberment Insurance (AD&D)
• Flexible Spending Accounts (FSA)
• Supplemental Individual Insurance Policies

Healthcare Premiums

• Regular full-time employees: If you work 35 or more hours per week, you will pay these for medical insurance. The County pays the for vision, dental, and basic life insurance.
• Regular part-time employees: If you work between 20 and 34 hours per week, you will pay for medical, dental, vision, and basic life insurance. The County's contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.

Note: Temporary employees, seasonal employees and paid interns may be eligible for medical insurance benefits. Review the County's to learn more.
01
Following are a series of supplemental questions to assess your job-related experience and qualifications. Please note that as part of the screening process, your responses will be reviewed in conjunction with your general on-line application. The employment history and education detailed in your general on-line application must validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next step of the review selection process. A resume must be submitted, but it will not substitute for the general on-line application or supplemental questions; responses such as "see resume" or "see application" will not be considered. Do you agree to answer each question truthfully and that your responses can be supported by your general on-line application/work history and by your references?

• Yes
• No

02
Do you possess or can you obtain prior to appointment a valid Washington State driver's license, unrestricted except as to vision?

• Yes
• No

03
What level of education do you have in psychology, sociology, social work, social welfare, counseling and guidance, or a closely related field?

• No Degree
• High School
• AA Degree
• Bachelor's Degree

04
If you education was in another field directly related to human services, what filed was it in. If it was not, enter N/A
05
How many years of experience do you have in social work, dependency, counseling, interviewing, vocational guidance, or crisis intervention; or any equivalent combination of training and experience which provides the required knowledge and abilities?

• No experience to less than one year of experience
• One year to less than two years of experience
• Two years to less than three years of experience
• Three years to less than four years of experience
• Four years to less than five years of experience
• Five years to less than six years of experience
• Six years or more experience

06
The CASA Program uses your answers to the following questions to decide if you are invited to interview. Each answer should be 300-500 words in length. We're looking for your thoughts, not the thoughts of others. Cutting/copying/pasting from internet sources without citation is not allowed and may prevent you from getting an interview. Your identifying information will be withheld from those who score your answers to minimize any potential bias in scoring these questions. I have read the above and understand that my answers to the following questions will determine if I get an invitation to interview.

• Yes
• No

07
The CASA Program is interested in creating a diverse pool of candidates for our Program Coordinator position. To that end, we are interested in receiving applications from candidates who are able to meet the minimum qualifications through a combination of experience, education and training. Please tell us how your experience, education and training have prepared you for this position, given that we are looking for: A Bachelor's degree in psychology, sociology, social work, social welfare, counseling and guidance or closely related field; PLUS, two (2) years of experience in social work, dependency, counseling, interviewing, vocational guidance or crisis intervention; OR, any equivalent combination of training and/or experience which provides the required knowledge and abilities.
08
Please describe your experience supervising paid staff or volunteers including: providing constructive feedback, completing performance evaluations, reviewing work for accuracy and compliance with policies and procedures, and staff morale and retention.
09
Please describe your professional experience with the child welfare system. This may include educ...