Care Coordinator Manager - Care Coordination

We are an equal opportunity employer. All qualified applicants will receive consideration for employment. We do not discriminate for any reason.  We welcome talented individuals who believe in our mission, drive the organization forward, and recognize the positive impact they can bring to our communities.

Position Summary
The Manager, Care Coordination provides clinical and administrative support services for ACCESS's Care Coordination programs. The manager oversees day to day operations of one or more Care Coordination programs/contracts. Oversight responsibilities include managing a workforce of Care Coordinators and community health specialists, monitoring staffing levels/caseloads to make adjustments in assignments, participating in program evaluation, reviewing metrics and assessing the work performance of staff to ensure the achievement of goals, objectives and performance measures. This position actively partners with other ACCESS team members across the continuum of care.

Core Job Responsibilities
Ensure policies are up to date to both meet grant/program deliverables and current clinical practices.
Oversee chart audits for health center sites and Care Coordination staff. Provide feedback to health center managers, support staff, and providers as needed.
Maintain grant/program compliance at all levels, work collaboratively with grants department for annual grant proposals, mandated reports, and work plans.
Work in collaboration with finance team for maintenance of grant/contract budget and expenses and attend monthly/quarterly meetings for budget updates as required.
Provide regular program updates identifying program accomplishments, needs, and outcomes as requested by ACCESS leadership.
Review educational and training materials for accuracy.
Track program metrics with baseline data.
Maintain clinical license and attend continuing education programs as needed to meet license renewal criteria, if applicable.
Conduct home/community visits (face-to-face) according to policy and workflows.
Assist in establishing core relationships with continuum of care partners.
Establish relationships and collaborate with payer contracts as required.
Communicate with grant administration including project officer and evaluation team.
Collaborate with other similar programs to learn and implement best practices.
Work with ACCESS' Information Services department to ensure EPIC is up-to-date and can accommodate all program requirements. 
Work with ACCESS' Evaluation department to ensure data is available for program reporting requirements.
Effectively manages direct reports; communicating expectations, providing coaching and feedback, monitoring and 
managing performance and providing development opportunities.
Performs other duties as assigned.

Requirements/Preferences
Bachelor's degree in nursing or social services required, Masters preferred.
Current, unrestricted Illinois license (RN, LSW, LCSW, LPC, LCPC) required. 
Minimum two (2) years management experience in a community health setting.
Continued
*This position may exist in different departments. The 
core job responsibilities are the same.
Population Health & Quality
Behavioral Health
Health and Community Integration
Health Equity
Minimum four (4) years direct clinical experience in a community health or health care setting.
Electronic Health Record (EHR) experience required, Epic preferred.
Intermediate proficiency in Microsoft office products (Word, Excel, PowerPoint)
Proficient with public speaking and presentations.
Experience in Care Coordination preferred.

Competencies/Behaviors 
Communication - communicate effectively (verbal, written, presentations) across all levels of the organization.
Leadership - drive key performance metrics, guides individuals and teams toward desired outcomes, set high 
performance standards and deliver leading quality service
Collaborative - work with and engage stakeholders, inclusive relationship management style.
Critical Thinking- effectively analyze information and form a judgment.
Problem Solving - identify/define problems; gather data, establish facts, and draw valid conclusions
Decision Making - make sound independent judgments and decisions 
Cultural competency - work in a multi-cultural environment; show respect and openness towards individuals 
whose social and cultural background is different from one's own. 
Training - coach and train using written, verbal, and visual methods.
Engage and recruit external partners and internal staff units to deploy and sustain creative, multi-disciplinary 
approaches.
Emotional Intelligence - exhibits confidence, empathy and respect when communicating with customers (patients), 
leadership and staff
Organizational skills, establish priorities and manage multiple competing and complex tasks
Maintain confidentiality with all aspects of information in accordance with practice, State and Federal regulations.

Working Conditions/Equipment
Normal office environment
Frequent trips to the health centers
Local travel between health centers, hospitals, and home/community visits is required; mode of transportation 
required, if personal vehicle is employed, a current driver's license and proof of insurance is required
Remote working options; must have a suitable and secure remote working environment
Ability to sit for up to 4 hours at a time
Computer/laptop
Phone/Fax/Copier/Scanner

ACCESS is a Network of Federally Qualified Health Centers treating patients on the frontlines of community-based health care. Depending on position applied/being recruited for, candidates may be required to be vaccinated against communicable diseases, and provide supporting documentation proving that they are properly vaccinated, or apply for religious and/or medical vaccination exemption as a part of the application process.