Care Coordinator - Durham, Nc

If you are in 2645 Meridian Parkway Durham, NC 27713, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental, and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.

We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.SM

The Care Coordinatorrole is a critical member of the Landmark Interdisciplinary Team. This role reports to Care Coordinator Supervisor, or Senior Operations Manager. Responsibilities are to ensure a positive patient experience with Landmark, as well as to build good relationships with local provider groups to ensure that Landmark is a reliable and trusted partner in patient care.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:30am – 5:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.

Our office is located at 2645 Meridian Parkway Durham, NC 27713. Employees will be required to work some days onsite and some days from home.

We offer up to 3 weeks of onsite training. The hours during training will be 8:30am to 5:00pm EST, Monday - Friday. After training is completed, will move into hybrid work model.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Regular contact with provider groups to collect clinical data.
• Support patients in scheduling home visits.
• Ensure that Landmark has all documentation available regarding patient conditions.
• Support Landmark providers and Nurse Care Managers with operational and clinical tasks.
• Handle escalated patient issues, ensuring the appropriate resources are involved.
• Follow triage protocol when needed.
• Other duties may be assigned.
• The position is Hybrid (will work between office and home)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Basic Proficiency in Microsoft office applications – Microsoft Excel (open, enter, edit, save data), Microsoft Word (opening, reading, saving files), and Outlook (email, calendar)
• Experience handling customer service calls (inbound and outbound)
• Must be 18 years of age OR older
• Ability to work our normal business hours of 8:30am to 5:00pm EST, Monday - Friday

Preferred Qualifications:

• Experience as a Medical Assistant, Pharmacy Tech, or other clinical or administrative role in a health care or office setting (i.e. handling electronic medical records, charting, scheduling tasks)
• Prior experience working with triage protocol

Telecommuting Requirements:

• Reside within commutable distance of 2645 Meridian Parkway Durham, NC
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.




Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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