Call Center/Customer Service Rep.

Duties:

• - Respond to phone, email, text and other digital inquiries about birthday parties and events
• Book Sky Zone events (birthday parties, school or church groups, team building events etc.)
• Meet weekly/monthly/annual sales goals for party packages and add-on items.
• Complete confirmation calls to Party Parents/Event Guests prior to their event date
• Ensure that complete and accurate information is provided to Guests
• Ensure that Party Pros have the necessary details for each party
• Greet and check-in party and event participants
• Always present a professional appearance
• Assist with management of inventory of event supplies
• Filing duties, paperwork and reporting
• Deliver WoW Guest experiences
• Set up and clean up party rooms when needed
• Assist Party Pros when needed
• Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
• Assist customers with placing orders, processing returns, and resolving any issues or complaints.

• Collaborate with team members to ensure customer satisfaction and achieve department goals.

• Follow call center scripts and guidelines to provide consistent and high-quality service.
• Handle escalated calls or difficult customers with patience and empathy.
• Maintain confidentiality of customer information and adhere to data protection policies.

Skills:

• - Strong analytical skills to quickly understand customer needs and provide appropriate solutions.
• Excellent phone etiquette with clear and professional communication skills.
• Proficient in data entry to accurately input customer information and update records.
• Exceptional customer service skills to handle inquiries, complaints, and provide assistance effectively.
• Multilingual abilities, specifically fluency in English and Spanish, to assist diverse customer base.
• Familiarity with medical office operations, including medical terminology, is preferred but not required.
• Must be able to interact and communicate with people of all ages
• Must be able to troubleshoot and work in a fast paced work environment
• Ability to communicate rules

We offer competitive pay rates, comprehensive training, and opportunities for career growth within our organization. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.

Please submit your resume highlighting your relevant experience and language proficiency.

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 20 – 35 per week

Benefits:

• Flexible schedule

Schedule:

• 10 hour shift
• 8 hour shift

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person