Call Center Associate

Certified Medical Assistant - Clinical Call Center Triage

Medical Call Center Triage Assistant

Full-time position

Under the direction of the Call Center Supervisor and as a member of the Clinical team, the Clinical Triage Assistant will be working in a Call Center environment providing telephonic and clerical support for the Clinical Department as well as general support for other clinical activities on an as-needed basis. The position is considered a crucial link between the patient and the care delivered by clinical and service staff of the center. The assistant must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a “can do” attitude. Patient services are the key priority in this position requiring the Clinical Triage Assistant to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment that promotes patient comfort and trust. The position must exemplify the mission of Atlanta Diabetes Associates, consistently exercising utmost discretion, diplomacy, and tact in patient/staff interactions.

EDUCATION/EXPERIENCE

Certified Medical Assistant - preferred

Prior Authorization Experience- preferred

EMR Experience- preferred

SKILLS AND QUALIFICATIONS

Required abilities and dispositions:

• High personal motivation, self-management, and detail orientation; ability to take responsibility for meeting deadlines and making progress without direct supervision.
• Strong spoken and written communication skills.
• Capacity and will to learn new software, research methods, and work routines quickly; flexibility in responding to new research opportunities as they arise.
• Motivation to engage in and manage a wide range of intellectual and physical work, ranging from preparing mass mailings to analyzing proposed data-collection designs.
• Existing solid computer skills with Microsoft Office statistical software and general Internet and electronic communications.
• Articulate and tactful communications skills; readiness to meet and work directly with clients.

Typical duties include, but are not limited to, conducting refill requests, providing telephone support for general patient inquiries, providing back up to prior authorization department, and providing clerical support and administrative assistance as directed (e.g. faxing, scanning, scheduling patient appointments and assisting with all other office task as necessary).

WORKING CONDITIONS

Work is performed in an office, laboratory, and/or clinic environment. This is a full-time position and full-time is defined as 40 hours per work week. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time.

Job Type: Full-time

Salary: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Atlanta, GA 30339: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person