Call Center Sales And Service Representative

Job Description:
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?
A job with AT&T as a Call Center Sales & Service Representative can provide you with exactly that!
This job reports to our 2321 N University Ave, Lubbock TX location. If considered, you must be able to report to this location.
Our Call Center Sales & Service Representative earns between $10.00 to $22.54. Compensation is a 60%/40% plan with average earnings over $70K and Top Performers earning over $100K (base pay plus commissions). Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and Services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
What you'll do as an AT&T Call Center Sales & Service Representative:

• Utilize proven Sales and Service techniques to build customer relationships, enhance the customer's buying experience, retain customers, and exceed customer care commitments
• Provide world-class service by delivering an effortless customer experience
• Interact proficiently with a variety of online systems to problem solve, identify Sales and retention opportunities, and present an all-inclusive solution that meets the customer's needs
• Opportunity to consistently meet or exceed sales quotas and Service objectives in a fast-paced Call Center environment

In addition to STRONG communication skills, our Call Center Sales & Service Representative must:

• Satisfactorily complete on-the-job and/or classroom training
• Effectively use multiple systems to identify and communicate products that meet the customer's needs, and resolve the customer's problem in a productive manner
• Work day, evening, holiday, night, weekend and/or split shifts if required
• Qualify on pre-employment screening.
• Operate a computer and have basic keyboarding skills.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired).
• Sick leave
• Paid Parental Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
Weekly Hours:
40
Time Type:
Regular
Location:
Lubbock, Texas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.