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Form of workJob Description
REMOTE Outbound Telesales Agent
Job Type: Full Time
Hours: Monday – Sunday with open availability from 8 AM-7 PM EST. Saturday and Sunday 8:00 AM - 6:00 PM EST. 1 weekend day a week may be required.
Salary: $13.00-15.00
Benefits: Available after 90 days for full-time employees
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 31 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Summary of Position:
We are looking for remote Sales-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Make consistent outbound and inbound calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.
Job Duties / Responsibilities / Essential Functions:
Typing
Data capture and entry
Upselling products and services
Maintaining a working knowledge of campaign products, services, and promotions
Required Knowledge /Skills / Abilities / Qualifications:
A clear, professional, and friendly voice
High-Level People Skills, Active Listening Skills, and Strong Communication Skills
Mathematical Skills
Outstanding attendance and punctuality
Sales experience is required
High School diploma or GED
Basic Computer Skills and computer literacy are a must
Experience in an Outbound environment
WAH Requirements:
PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
A quiet dedicated place to work free from distractions including pets and children.
Environmental / Physical / Mental Demands
Ability and willingness to sit at a desk for the length of your scheduled shift
Ability and willingness to type on a computer
Ability and willingness to view and read a computer screen for the length of your scheduled shift
Ability and willingness to speak with clients and internal employees via telephone or e-mail
AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies”, Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.”
AnswerNet was also named a “Best Run Company” by SmartCEO magazine
