Call Center Representative

We are looking for 4 BilingualCall Center agents for a medical clinic located in Lakeland FL. NO WEEKENDS! Primary duties are to serve patients by determining needs, answering inquiries, resolving problems, and fulfilling requests while maintaining a professional appearance and attitude. The successful candidate will be able to accept ownership for effectively scheduling appointments; and solving customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior.

Keys to Success in this Role:

• Answers assigned department/queue overflow calls
• Confirms patient information
• Makes/cancels/reschedules appointments
• Monitors requests daily
• Maintains an organized and clean work area

Job Qualifications:

• High School Diploma or GED equivalent
• EMR (Electronic Medical Records) experience preferred
• Strong team player
• Strong customer service orientation
• Basic computer proficiency
• Must be able to multi-task effectively
• Bilingual (preferred)
• A year of medical office experience preferred

Job Type: Full-time

Pay: $15.22 - $16.67 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person