Call Center Representative, Technical Support

Job Duties Include:

• Actively engaging and providing superior service to our inbound customers
• Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, mediation, enhancement, troubleshooting and, when required, de-activation.
• Handles full service end to end billing related questions, issues and concerns ranging from general questions to payment related items as well as Video, Internet and Voice repairs by troubleshooting with customers to resolve difficult issue with video, data and phone services utilizing all available diagnostic tools and resources
• Assists field employees in setting up and authorizing customer accounts, schedules and cancels work orders for technicians
• Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures
• Effectively assessing and troubleshooting equipment issues
• Utilizing problem solving skills to resolve customer questions and concerns

Are you ready for something new?

If you have a passion and aptitude for technology our training and mentoring programs can get you ahead of the curve on all the latest Spectrum technology.

• We'll help you develop the skills to get comfortable in your role troubleshooting and resolving service issues, including account billing, maintenance, enhancements and repairs.
• You'll become skilled at using our range of systems to troubleshoot customer provisions using positive communication skills.
• Use your adaptability, organization, and resourcefulness to support your customers through a range of technical resolutions. If you're ready to grow your skills, this is a role with a lot of potential.

What is the Community Solutions Repair Representative role?

It's about building relationships and turning the knowledge you gain in training into customer service wins. Community Solutions Repair Representatives make a real difference to their customers and the company, providing over-the-phone Technical Support for Video, Internet, and Phone services to customers in community, bulk, and multiple dwelling unit (MDU) accounts.

It's about learning and growing!

This may be new for you, but the journey is all mapped out. There's a lot to learn, and our comprehensive, fully paid training program including classroom discussions, hands-on exposure, e-learnings, mentoring, and instructor-led training can make you an authority on Spectrum's industry-leading products and services in just a few weeks.

With a deliberate path to success

We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

Work Location:

10450 Pacific Center Ct.| San Diego, CA 92121 - This is a fully onsite position

Do you want to join a Fortune - 100 company?

The benefits are clear:

• Base Pay is $20.00/hr (plus Shift Diff pay potential for the weekend and late shifts) with opportunity for accelerated Career Progression and increase to $22 p/hr base pay within the first 6-8 months (10% increase)
• Free home cable (includes HBO/premium channels), Internet, and Home Phone
• Discounted Spectrum Mobile Plan (Unlimited Plan - $15 per line - up to 10 lines)
• 401K / Retirement savings plan with a 9% company match
• Tuition-Free Education - Bachelor's Degrees & Certifications. Or get$10,000 per calendar year in tuition reimbursement from a university of your choosing.
• Low cost medical benefits - some of the best in the industry with less than a 30-day waiting period
• Paid Time Off (accrued vacation, personal days, sick days and paid holidays)
• 12 weeks of comprehensive paid training
• Onsite gym, game room & cafeteria

Start Date: Tuesday, April 9th

The minimum requirements for the Community Solutions Repair Representative role are:

• Ability to read, write, speak and understand English
• High School Diploma or GED

Preferred Qualifications for the Community Solutions Repair Representative are:

• 6 months or more customer service experience
• 6 months or more of basic Technical Support or troubleshooting experience
• 1 year or more working with computers and multiple software applications
• 6 months or more heavy volume phone experience in a customer service/Call Center job

Are you ready to join our team?

Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Overtime
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• Does $20/hr work with your pay expectations?
• Are you able to work on-site 5 days a week?

Ability to Relocate:

• San Diego, CA 92121: Relocate before starting work (Required)

Work Location: In person