Call Center Representative

Customer Service Representative/Call Center/Insurance

**PLEASE READ BEFORE APPLYING - This hybrid position is available in the local area only as it requires going into the office at times during the week. It is a requirement to live in the area, we do not pay for relocation.**

Great opportunity for a hybrid position if you are bilingual (English/Spanish) and have either your California insurance licenses and work experience or have one or more years recent, heavy call volume (within the last year)Call Center experience. Call center experience consists of answering high volume calls consistently throughout the day, assisting callers with detailed questions. If this is you, please continue to read!

Fickewirth Benefits Advisors is a dynamic, large group health insurance broker with clients throughout California. Our team is a dedicated group of professionals with excellence in strategy and client customer service.

The job duties for this open position include handling high volume calls from individuals wanting to enroll in insurance plans or asking questions about existing coverages. Other administrative tasks may consist of receiving faxes, responding to emails, and processing documents. Fluency in Spanish preferred but not required.

This position requires a CA Health/Life insurance license. If you are not licensed but have current or recent heavy call volume Call Center experience, we will provide the opportunity for you to become licensed. Our hours of operation are 8:30 am to 5:30 pm M-F.

If you have the requirements for the position, enjoy providing excellent customer service on the phone, are detail oriented and a team player, we would like to hear from you,

Job Requirements:

• Fluent in both English and Spanish

Requires eithercurrent CA Accident/Health & Life licenses/work experience OR at least one year of recent (within one year) experience working in a high volume Call Center.

• One or more years of healthcare insurance experience preferred.
• Proficient computer skills, including Microsoft Office Suite, with the ability to learn new software.
• High school diploma or equivalent.
• Spanish fluency a plus.
• Excellent communication skills including active listening, confirming, and clarifying.
• Excellent attention to detail.
• Ability to multi-task.Primary Job Duties:
• Answer high volume incoming calls, address all questions, and provide an accurate and efficient response. Document all calls.
• Assist with outbound calls to the members, insurance carriers, and group representatives.
• Handle sensitive client/member information by company guidelines.
• Engage with callers in a friendly and professional manner while actively listening.
• Offer support and solutions to callers adhering to the company's policies and procedures.
• Send and receive faxes, respond to emails, and process documents according to company policies and procedures.
• Work well with others in a fast-paced and collaborative team environment.
• Other duties as requested. Please note these duties are not designed to cover all activities, duties or responsibilities that are required of the employee for this position.

Please include resume and cover letter when applying.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you live locally in the area? It is required as it requires being in the office at times during the week.
• Do you have your current CA Health & Life Licenses and healthcare insurance experience OR recent heavy volume Call Center experience?

Language:

• Bilingual - English and Spanish (Preferred)

Work Location: Hybrid remote in Ventura, CA 93001