Call Center Representative

KRAEMER WOMEN’S CARE

Job Title: Call Center Representative

Job Summary: Under supervision of the Call Center Manager, the Call Center Representative is responsible for answering inbound calls or making outbound calls in a timely manner for Kraemer Women’s Care. This is an onsite position in downtown Columbia, SC. The Call Center Representative will effectively communicate and problem solve to ensure the patient needs are met.

Education: High School Diploma required.

Experience: Previous medical office experience or insurance experience is required. Experience in an ob/gyn Physician's Office strongly preferred.

Key Responsibilities:

• Answers incoming calls promptly and courtesously.
• Schedules patient appointments, obtains and inputs patient information and verifies insurance.
• Responds to all incoming faxed referrals and online appointment requests in a timely manner.
• Contacts all patients who requested an appointment to schedule appointment in a timely manner.
• Identifies customer needs, concerns and/or complaints.
• Responds efficiently and accurately to callers, offering possible solutions and ensuring the patient feels valued.
• Communicates changes and cancellations to patients and providers in a timely manner.
• Escalates complaints to the Call Center Manager.
• Other duties as assigned.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Columbia, SC 29201: Relocate before starting work (Required)

Work Location: In person