Customer Service Call Center Representative.

Why Choose Spherion?
* Temp-to-Hire Opportunities: For the right candidates, these roles can lead to permanent positions. For others, it's a fantastic chance to -great earning in an enjoyable workspace while gaining new skills to boost your resume.
* Top-Notch Experience: 100% of our employees surveyed rated their experience with Spherion at this customer as excellent! Curious to find out why? Apply and get hired today!
Responsibilities:
What does a Customer Service Call Center Representative do on this team?
As a vital part of our team, you'll be responsible for:
Inbound Phone Support:
Respond promptly to inbound phone calls from customers.
Address customer inquiries, including order placements and product-related questions.
Order Entry and Release:
Input alphabetic and numeric information accurately into a web-based computer system.
Execute the order entry and release process following established procedures.
Product and Service Information:
Provide customers with detailed information about products and services.
Offer recommendations based on customer needs.
Issue Identification and Escalation:
Identify and escalate priority issues promptly to ensure timely resolution.
Collaborate with relevant departments for issue resolution.
Order Documentation:
Document all order information meticulously according to standard operating procedures.
Maintain accurate records for reference and auditing purposes.
Outbound Calls:
Occasionally make outbound calls for orders requiring additional customer information.
Ensure completeness and accuracy of order details.
Adaptation to Additional Duties:
Adapt to additional responsibilities, such as entering emailed orders, as the job evolves.
ness of a Customer Service Call Center Representative in providing high-quality service to customers.
Working hours: 7:30 AM - 7:30 PM
Skills:
.
Education:
No Degree Required
Experience:
0-1 years
Qualifications:
What you need to be successful...
Proficient Computer Skills:
Ability to efficiently use relevant computer applications.
Willingness to learn and adapt to the AS400 application.
Technology Knowledge:
Familiarity with call center tech systems and related technology is preferred.
Data Entry Skills:
Excellent data entry skills with a minimum typing speed of 35-40 words per minute (wpm).
Net data entry speed of 6000 Key Strokes Per Hour (KSPH).
Communication Proficiency:
Strong verbal and written communication skills.
Ability to articulate information clearly and concisely.
Customer Service Experience:
Experience in a contact center or customer service environment is preferred.
Understanding of how to expedite orders quickly and accurately for customers.
Customer Service Mindset:
Possess a customer service-oriented mindset.
Willingness to go the extra mile to meet customer needs.
Attention to Detail:
Excellent attention to detail to ensure accuracy in order processing.
Thoroughness in documentation and record-keeping.
These skills collectively contribute to the efficiency and effective
Don't miss out on this exciting opportunity! Join us at Spherion for an incredible adventure. Apply now and let's get you started on a journey of growth, learning, earning, and fun!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).