Call Center Representative / Patient Educator (Healthcare)

The Aesthetic Center for Plastic Surgery (ACPS) is Houston’s premier plastic surgery practice. We are looking for a fluent bilingual (English/Spanish) candidate to be part of our Call Center / Patient Education team. This team is the beginning of patients’ experience with the practice so a good phone presence and swiftness is a must. Ideal candidates will have good multiline phone skills, enjoy talking to patients and take pride in customer service. Previous experience from the perfect candidate include: at least 2 years experience in a Call Center environment or in a medical office receptionist position and experience in a customer service position. Previous sales experience is a plus but not required. Plastic surgery experience is also highly desirable but not mandatory.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to book consultations for our surgeons and medspa
• Build sustainable relationships and engage customers by taking the extra mile
• Follow through with policies related to appropriate electronic lead management, lead management systems, and electronic medical records system
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Desired Skills

• Previous experience in a Call Center environment, customer support role, or medical receptionists role is required
• Track record of over-achieving quota or goals
• Strong phone and verbal communication skills along with active listening
• Familiarity with lead manage systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

Schedule/Shift

• Shift will be 10:30am to 7pm CST with a 30 minute lunch. Location is in-office: 12727 Kimberley Lane, Suite 300, Houston, TX 77024.

*If you do not complete the Call Center Customer Service Skills Test, your application will not be considered.*

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Language:

• Both English & Spanish Fluently (Required)

Ability to Relocate:

• Houston, TX 77024: Relocate before starting work (Required)

Work Location: In person