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SalaryMore than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
POSITION SUMMARY
More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a Call Center Representative.
Consider joining the Duke Energy team, where you’ll find a friendly work environment, and opportunities for growth and development.
A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.
WE OFFER
- Participation in a 401k plan
- Accrued sick and family care leave per pay period
- Flexible work schedule
- All necessary equipment provided
PAY AND WORK SCHEDULE:
- The pay rate is $17 per hour (non-negotiable).
- Flexible Work Schedule.
- Hours of Operation: Monday-Friday, 7:00 AM – 7:00 PM.
- Work a minimum of 12 hours per week, up to a maximum of 26 hours per week.
- Required 30-day break within 12 months.
- Work will be performed remotely.
TARGET START DATE:
- The target start date for this posting is Monday, 5/13/24. However, later start dates may be considered. A target start date will be determined at the time of offer, however may change based on business needs.
TRAINING DETAILS:
- First 5 weeks, Monday-Friday from 8:00 AM to 1:00 PM.
- Required first day onsite attendance at a Duke Energy Call Center location.
- During the 5-week training period, there is no allowance for vacation time or absences.
- Your continued employment will be contingent on successful completion of the training program.
RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING
- Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
- Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
- Use professional judgement and escalate customer issues/concerns to management when appropriate.
- Perform other duties as assigned, including work on special projects.
REQUIRED QUALIFICATIONS
- High school diploma or GED completed at time of application submission.
DESIRED QUALIFICATIONS
- Ability to work a flexible schedule.
- Some college or college degree.
- One year Call Center or customer service experience preferred.
- Willingness to work in an environment that requires 100% phone-based customer interaction.
- Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc.
- Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
WORKING CONDITIONS
- Work will be performed remotely; however, candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility.
- All new hires are required to have access to reliable high-speed internet and a quiet work environment.
- Required 30-day break within 12 months.
WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS
- Duke Energy Hiring Process
- Duke Energy Customer Care Assessment – required time sensitive/completion of online test.
- If selected, you will be contacted for a 45-minute phone interview.
- Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.
- It is the policy of Duke Energy to maintain a drug-free workplace.
Travel Requirements
Relocation Assistance Provided (as applicable)
No Represented/Union Position
No Visa Sponsored Position
No Posting Expiration Date
Friday, April 5, 2024 All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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