Call Center Representative.

We are hiring Call Center Representatives! In this role you will be responsible for providing premier customer service from the call center to our members, participants, and branch/camp team members which may include but is not limited to answering inquiries, resolving problems, fulfilling requests, making recommendations, maintaining and updati ...

ng databases, tracking incoming calls, and assisting with online/web site system troubleshooting. As a Remote Call Center Representative, you will be responsible for handling inbound and outbound calls from customers, providing them with support, resolving their inquiries, and ensuring a positive experience with our company. This is a remote position, offering flexibility and the opportunity to work from the comfort of your own home. There will be a mandatory in-person 3-week training course prior to beginning remote.
Responsibilities:
- Respond promptly to customer inquiries via phone calls in a professional and courteous manner.
- Provide accurate information regarding products/services, pricing, and availability.
- Assist customers with placing orders, processing returns, and resolving any issues or complaints.
- Document all customer interactions and transactions accurately in the company's CRM system.
- Follow up with customers to ensure their concerns have been resolved satisfactorily.
- Meet or exceed established performance metrics, including call handling time, first call resolution, and customer satisfaction scores.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Stay updated on product knowledge, company policies, and industry trends to provide informed support to customers.
- Adhere to company policies and procedures, including confidentiality and data security protocols.
- Continuously strive to improve customer service skills and contribute to a positive team environment.
Working hours: 8:00 AM - 5:00 PM
Skills:
- Excellent communication skills, both verbal and written, with a friendly and empathetic demeanor.
- Strong problem-solving abilities and the ability to think quickly on your feet.
- Proficiency in using computers and familiarity with CRM software and other relevant tools.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Reliable high-speed internet connection and a quiet workspace conducive to taking calls.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
Education:
High School
Experience:
1-4 years
Qualifications:
- Proven experience in a customer service or call center role, preferably in a remote setting.
If you are passionate about delivering exceptional customer service and thrive in a remote work environment, apply online today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).