Call Center Representative

First Call is seeking Call Center Representative candidates for a temporary to hire position.
Responsibilities include (but are not limited to):
• Respond efficiently and accurately to calls and emails.
• Utilize Call Center software, applications, databases, and tools.
• Understand and strive to achieve daily AHT and ACW goals.
• Engage in active listening, confirm, or clarify information, and manage and resolve complaints.
• Build lasting relationships with clients and other Call Center team members.
• Take part in training and other learning opportunities to expand knowledge of company products, services, and policies.
• Ability to work independently and manage a job from start to finish with minimal supervision.
• Adhere to all company policies and procedures.
Call center and computer experience is a must and reflected within work history.
Schedule:
• Start and end hours may vary: 8:00-9:30a to 4:00-5:30p Monday-Friday
• May have extended hours up to 6:00p and/or Saturday work during peak AND/OR mandatory OT
• Work is on-site at our client's facility - not a remote position.
Required Skills/Abilities:
• Previous experience, at least 1 year Call Center experience
• Proficiency with computers, especially software applications including MS Word, email, SAP is a plus
• Exceptional interpersonal and rapport building skills
• Strong written and verbal communication
• Strong time management, organizational skills, and decision making skills
• Detail oriented, consistent, adaptable, and accountable
• Proficiency in problem analysis and problem solving
• Ability to multitask
• Strong attendance
Pay: $17.00 per hour
**Resume required!- Candidates will not be considered without a resume and completed application.
To complete an application:
• Visit WWW.FirstCallinc.com
• Click on APPLY NOW!
• If you have already completed the application, please contact the Anderson office.

#firstcalland