Call Center Representative (Member Outreach)

Title: Call Center Representative (Member Outreach)
Location: DocGo HQ- 35 West 35th Street, New York, NY 1000
Employment Type: Full-Time
Schedule: 10-hour shifts, 4 days a week
Hourly Range: $18 - $19 per hour, ($25 or more potential through bonus programs)
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
We are seeking motivated applicants with relevant health care and/or Call Center sales experience who can help us build long term relationships with our patients.
Responsibilities:

• Conduct 100 or more outreach calls each day to schedule patients for appointments.
• Track all calls and interactions in our CRM (Customer Relationship Management) system.
• Collect demographic information by phone and accurately document it in internal systems.
• Provide excellent customer service to patients by phone, chat, email, and text message.
• Conduct yourself in a courteous, helpful, and professional manner when dealing with patients, co-workers, supervisors, and the public.
• Be flexible, as healthcare operates on a 24-hour clock - your work shift schedule may vary due to the nature of the business.
• Take on other duties, as assigned.
• Roll up your sleeves and get things done!

Qualifications:

• Experience working in a Call Center in a sales and/or customer support role (preferred)
• Experience with CRM systems, such as Salesforce or Zoho CRM (preferred)
• Excellent verbal communication skills
• Tech-savvy or comfortable with technology

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Work Location: In person